Customer Relationship Manager – Banking, Payment Services / Fintech

SUMMARY:
A leading South African Payment Service Provider (PSP) is seeking a commercially mature, strategically driven Banking Customer Relationship Manager to join their dynamic team.

We are looking for a resilient, execution-focused relationship leader with deep payments expertise and the ability to thrive within regulated financial environments.

POSITION INFO:
Key Responsibilities

• Manage and grow enterprise-level relationships with banking network partners to optimise transaction volumes and enhance service delivery.
• Develop and execute joint commercial strategies aligned to organisational objectives.
• Lead complex, multi-party partnership engagements, including negotiations with senior and C‑suite stakeholders.
• Support onboarding and integration initiatives in collaboration with internal technical and operational teams.
• Ensure optimal settlement flows, risk alignment, and payment infrastructure performance.
• Represent the organisation within the broader banking and financial services ecosystem.
• Leverage performance data and market insights to inform commercial strategy and report on partnership outcomes.

• Relevant tertiary qualification.
• 5–8 years’ account management experience within payments, fintech, banking, or large digital wallet environments.
• Strong knowledge of card networks, settlement flows, risk management, and payment infrastructure.
• Proven enterprise-level business development experience with the ability to engage and negotiate with senior and C‑suite executives.
• Established network within PSPs, acquiring banks, payment processors, or financial institutions.
• Proficiency in MS Office and data analytics tools.
• Valid driver’s license and willingness to travel.
• Fluency in English, with a good understanding of Afrikaans. Additional languages will be advantageous.

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