Customer Sales Agent - Lansdowne

 

Recruiter:

Paqueta Personnel

Job Ref:

CSA 1

Date posted:

Thursday, June 30, 2022

Location:

CapeTown, South Africa

Salary:

Market related


JOB SUMMARY:
Calling all experienced Customer Sales Consultants

JOB DESCRIPTION:

My client, a leading and well know Chemical Company requires a competent and experienced Customer Sales Agent for their offices based in Lansdowne.

Responsibilities:

Telemarketing:

  • To Contact existing and potential customers and present products and services, meeting and exceeding targets
  • Deliver prepared sales scripts to persuade current and potential customers to purchase products in order to maximize sales
  • Describe products and services
  • Respond to questions and queries
  • Obtain customer information
  • Obtain possible customer leads and forward to Sales Team
  • Follow up on initial contacts
  • Maintain records of telephonic interactions, orders and accounts
  • Relieve on the switchboard as per monthly schedule
  • Confirm orders via e-mail
  • To carry out market research to identify new markets and business opportunities

Customer Service:

  • Provide a telephonic customer service to assigned customer per rep allocation
  • Assist customer with over the phone issue resolution and escalate to relevant consultant
  • Ensure issues are resolved within the matrix time frame
  • Record keeping of all contact and feedback
  • Reporting documentation to be completed per Matrix
  • Assist on Adhoc projects

Administration:

  • Capture orders on the system
  • Update customer information on Navision
  • Compliance with all policies, procedures and work systems
  • Managing a sales database ensuring all calls are logged accurately including contact details and follow up dates or other action required.
  • Typing out quotes and sending e-mail confirmations as required by customers
  • Hygiene Checks, Training Registers filing per allocated sector- register to be kept
  • Operations Manual creation per assigned sector

Requirements:

  • A minimum of 4-5 years, experience in a telesales environment responsible for outbound calls and driving sales.
  • Knowledge of CRM, computerised and ordering systems, knowledge of Navision will be an advantage
  • Proficient in Microsoft Office Suite
  • Knowledge of Sales and Marketing principles
  • Grade 12
  • Certificate and or other tertiary qualification in Customer Relation Management will be an advantage
  • Certificate in Selling skills will be an advantage

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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