Customer Sales Agent - Lansdowne

My client, a leading and well know Chemical Company requires a competent and experienced Customer Sales Agent for their offices based in Lansdowne.

Responsibilities:

Telemarketing:

• To Contact existing and potential customers and present products and services, meeting and exceeding targets
• Deliver prepared sales scripts to persuade current and potential customers to purchase products in order to maximize sales
• Describe products and services
• Respond to questions and queries
• Obtain customer information
• Obtain possible customer leads and forward to Sales Team
• Follow up on initial contacts
• Maintain records of telephonic interactions, orders and accounts
• Relieve on the switchboard as per monthly schedule
• Confirm orders via e-mail
• To carry out market research to identify new markets and business opportunities

Customer Service:

• Provide a telephonic customer service to assigned customer per rep allocation
• Assist customer with over the phone issue resolution and escalate to relevant consultant
• Ensure issues are resolved within the matrix time frame
• Record keeping of all contact and feedback
• Reporting documentation to be completed per Matrix
• Assist on Adhoc projects

Administration:

• Capture orders on the system
• Update customer information on Navision
• Compliance with all policies, procedures and work systems
• Managing a sales database ensuring all calls are logged accurately including contact details and follow up dates or other action required.
• Typing out quotes and sending e-mail confirmations as required by customers
• Hygiene Checks, Training Registers filing per allocated sector- register to be kept
• Operations Manual creation per assigned sector

Requirements:

• A minimum of 4-5 years, experience in a telesales environment responsible for outbound calls and driving sales.
• Knowledge of CRM, computerised and ordering systems, knowledge of Navision will be an advantage
• Proficient in Microsoft Office Suite
• Knowledge of Sales and Marketing principles
• Grade 12
• Certificate and or other tertiary qualification in Customer Relation Management will be an advantage
• Certificate in Selling skills will be an advantage