Customer Service Administrator

SUMMARY:
This position supports the administrative and customer service functions within the head office.

POSITION INFO:

Customer Service Administrator
Full-time | Fourways, Johannesburg | R10,000 starting salary (R12,500 CTC after 6-month probation)

About Our Client
Our client is a trusted supplier of innovative medical products and equipment, partnering with hospitals and healthcare institutions across South Africa. The company is driven by a commitment to improving patient care through reliable service, quality products, and a customer-first mindset. As a growing organization, they offer a supportive environment with room for professional development and long-term stability.

The Role: Customer Service Administrator
This position supports the administrative and customer service functions within the head office. The successful candidate will liaise with hospital stock controllers, manage communication, and ensure smooth coordination of orders and documentation. Reporting to the Admin Managers, the role includes general office administration and client support responsibilities.

Key Responsibilities

• Communicate with hospital stock controllers and clients via phone and email

• Process and manage administrative documentation and stock records

• Use Microsoft Word and Excel to handle daily reporting and correspondence

• Assist the admin team with general office duties as required

• Maintain accurate data entry and filing systems

• Support internal operations and assist with ad hoc administrative tasks

About You

• 1 - 2 years of experience in an administrative or customer service role (junior candidates welcome)

• Proficient in Microsoft Word, Excel, and general computer literacy

• Excellent communication and telephone etiquette

• Organized, proactive, and able to multitask

• Reliable transport to and from Fourways, Johannesburg

• Available to start on 1 December 2025

• Willing to work full-time, Monday to Friday (8:00 - 16:00), with occasional overtime if needed