Customer Service Administrator/Sales Administrator

Recruiter:

West Coast Personnel

Job Ref:

CPT000350/LR

Date posted:

Wednesday, May 7, 2025

Location:

Parow Industria, South Africa

Salary:

R12,500 Monthly

SUMMARY:
Our client is looking for a reliable and detail-oriented Customer Service Administrator to join their team based in Parow Ind. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and understands the value of exceptional customer service.

The Role:
You’ll be supporting the customer service function by managing daily sales order administration, handling customer and agent queries, and ensuring efficient delivery processes. You'll also liaise with internal departments to keep everything running smoothly, assist with reporting, and support the team leader as needed.

POSITION INFO:
Key Responsibilities:

Administer daily sales orders to ensure accurate invoicing and on-time delivery (SYSPRO)
Manage import-related admin including costings and goods movement
Handle customer and agent queries via phone and email with professional, timely responses
Resolve customer concerns proactively and diplomatically
Maintain accurate records and meet admin deadlines
Build strong working relationships with customers, agents, and internal departments (credit control, warehouse, returns)
Assist with general reporting and ad hoc admin support

Requirements:

Matric (or equivalent)
2–3 years’ experience in customer service or sales administration
Proficiency in MS Office (especially Excel) AND Syspro
Excellent verbal and written communication skills
Strong attention to detail, time management, and interpersonal skills
Ability to adapt well to change and work collaboratively

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