Customer Service Advisor

Recruiter:

Call Centre Staffing

Job Ref:

CPT001718/LS

Date posted:

Thursday, August 1, 2024

Location:

Work from Home, South Africa

Salary:

R 8 500

SUMMARY:
We are seeking customer services agents for an online home retailer.

POSITION INFO:
Duties and Responsibilities
Handle customer inquiries through Zendesk, including delivery, returns, refunds, cancellations, product details, website issues, and complaints.
Address and resolve customer concerns with empathy and efficiency.
Track and report on customer feedback to identify improvement opportunities.
Achieve or exceed targets for response time, resolution time, and customer satisfaction.
Handling online chats.

Requirements
2 years’ experience in online retail customer service
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail
Availability to work flexible hours, including evenings, weekends, and holidays as needed.
An understanding of platforms such as Magento, Linnworks and Zendesk.
Good knowledge of Windows applications, particularly Excel and Word.
Able to work UK hours.
Remote position requires a strong internet connection required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Service Representative - Cape Town
Location: Capetown
Salary: Market related
Calling all service Specialists with Ad Agency or a Printing background
Today

E-Hail Customer Service lead / Operations (3 - 6 month Contract)
Location: Johannesburg
Salary:
Today

Customer Service Agent
Location: Johannesburg
Salary: -
1 day ago

Customer Service (Entry level)
Location: Capetown
Salary: Monthly
We''re looking for young, energetic individuals, with experience to support our fast-paced, high performing Sales & Marketing Team.
2 days ago

Customer Service Sales
Location: Cape Town
Salary:
Job description:Position: Inbound Sales (Soft-Sales) AgentLocation: On-siteSalary: R8,000 – R10,000 per month (No commission — your salary is guaranteed and stable)Schedule: Monday to Sunday (USA hours/shifts)About the RoleWe are seeking energetic, service-driven Inbound Sales Agents to join our growing team. This role focuses on soft-sales, driv...
6 days ago

Customer Service Graduate
Location: Johannesburg
Salary: Monthly
Global company who supply medical and pharmaceutical products worldwide requires a Graduate to join their team for a 12 month learnership programme, starting in January 2026.
7 days ago

Customer Service & Administrative Assistant
Location: Somerset West
Salary:
Our client is looking for an energetic, detail-driven customer service & Administrative Assistant who loves variety and thrives under pressure. In this exciting role, you’ll handle everything from client communication and order processing to day-to-day admin and occasional personal assistance. You’ll be the go-to person who keeps things running smoothly, staying calm in confli...
8 days ago

Customer Service & Finance Assistant
Location: Cape Town
Salary:
15 days ago

Customer Service Specialist - Real Estate
Location: Johannesburg
Salary: R35,000pm
Real Estate customer service Specialist
19 days ago

Customer Service Call Centre Agent ( Short term contract) (Pharmaceutical) - Bellville - office based
Location: Cape Town
Salary:
22 days ago