Customer Service Advisor

Recruiter:

Call Centre Staffing

Job Ref:

CPT001718/LS

Date posted:

Thursday, August 1, 2024

Location:

Work from Home, South Africa

Salary:

R 8 500

SUMMARY:
We are seeking customer services agents for an online home retailer.

POSITION INFO:
Duties and Responsibilities
Handle customer inquiries through Zendesk, including delivery, returns, refunds, cancellations, product details, website issues, and complaints.
Address and resolve customer concerns with empathy and efficiency.
Track and report on customer feedback to identify improvement opportunities.
Achieve or exceed targets for response time, resolution time, and customer satisfaction.
Handling online chats.

Requirements
2 years’ experience in online retail customer service
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail
Availability to work flexible hours, including evenings, weekends, and holidays as needed.
An understanding of platforms such as Magento, Linnworks and Zendesk.
Good knowledge of Windows applications, particularly Excel and Word.
Able to work UK hours.
Remote position requires a strong internet connection required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Service Consultant (Office Automation)
Location: Paarl
Salary: Monthly
Our client, a well-established and progressive supplier printing and related equipment and machinery, seeks to employ a professional, organized and high energy customer service Consultant to provide customer service and support to their international customer bases. PLEASE NOTE THIS IS NOT A CALL CENTRE ROLE BUT RATHER A ROLE IN THE OFFICE AUTOMATION OR RELATED TECHNICAL SECTOR, REQUIRING SIM...
Today

Customer Service Administrator
Location: Cape Town
Salary:
1 day ago

Sales Force Developer / Customer Service
Location: East Rand
Salary:
My client is seeking a skilled and motivated Junior Salesforce Developer with a strong understanding of customer service processes to join their growing team. This role is ideal for someone who is passionate about building scalable solutions on the Salesforce platform while enhancing customer experience through smart automation and system integration.
2 days ago

Customer Service Coordinator
Location: Durban
Salary: 22000 Monthly
Exciting opportunity for a customer service Coordinator – Maritime Cranes Company based in Durban North.
3 days ago

Junior Customer Service Representative
Location: Durban
Salary:
3 days ago

Administration / Customer Service Agent
Location: Capetown
Salary: Market-related
Join a fast-growing leader in international bulk mailing and logistics providing cost-effective, tailored distribution solutions.
4 days ago

Customer Service administrator
Location: Cape Town
Salary:
10 days ago

National Customer Service and Documentation Manager
Location: Johannesburg
Salary:
10 days ago

Customer Service and Service Retention Administrator - Paarden Eiland
Location: Helderberg
Salary:
customer service and service Retention Administrator - Western Cape, Paarden Eiland #DriveYourCareerForward with this vital support role in the service Administration Department!Our client, in one of the most beautiful cities in South Africa is seeking to employ a detail-orientated customer service/Retention Administrator with a strong customer service mindset and excellent administrati...
14 days ago

E-Commerce Customer Service
Location: Brackenfell
Salary:
15 days ago