Customer Service Advisor

Recruiter:

Call Centre Staffing

Job Ref:

CPT001718/LS

Date posted:

Thursday, August 1, 2024

Location:

Work from Home, South Africa

Salary:

R 8 500

SUMMARY:
We are seeking customer services agents for an online home retailer.

POSITION INFO:
Duties and Responsibilities Handle customer inquiries through Zendesk, including delivery, returns, refunds, cancellations, product details, website issues, and complaints. Address and resolve customer concerns with empathy and efficiency. Track and report on customer feedback to identify improvement opportunities. Achieve or exceed targets for response time, resolution time, and customer satisfaction. Handling online chats. Requirements 2 years' experience in online retail customer service Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail Availability to work flexible hours, including evenings, weekends, and holidays as needed. An understanding of platforms such as Magento, Linnworks and Zendesk. Good knowledge of Windows applications, particularly Excel and Word. Able to work UK hours. Remote position requires a strong internet connection required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Service Advisor
Location: Johannesburg
Salary: Annually
customer service advisorLocation: City Deep, JHB CentralNON-NEGOTIABLE REQUIREMENTS: Mechanical / Electrical Qualification or Red Seal.Rotating equipment exp.Quotations from job card experience essential.ROLE OVERVIEW: The service Centre Planner provides administrative and operational support to ensure the smooth running of the service centre, including workshop coordination, records man...
21 days ago

CUSTOMER SERVICE REPRESENTATIVE / BREAKDOWN COORDINATOR (SPARTAN)
Location: Johannesburg
Salary:
An established company is seeking a customer service Representative / Breakdown Coordinator to manage customer enquiries, commercial vehicle breakdowns, and service-related requests. The successful candidate will coordinate between customers, dealers, workshops, and internal teams to ensure efficient communication, timely resolutions, and minimal vehicle downtime while delivering exceptional custo...
5 days ago

JP 18744 - Logistics Specialist & Customer Service
Location: Capetown
Salary: R450k -R550k (CTC)
Logistics Specialist & customer service
2 days ago

Customer Service and Logistics Specialist
Location: Airport Industria
Salary:
customer service and Logistics Specialist in Global Shipment - AirportSalary - depending on experienceBachelor's degree in Logistics or Business
6 days ago

Customer Service Agent
Location: Johannesburg
Salary:
To start mid July 2026Hybrid role
12 days ago

AfterSales Internal Sales and Customer Service Consultant
Location: Paarl
Salary: Monthly
Our client, a well-established and progressive manufacturing and distribution company, seeks to employ a professional, organized and high energy Internal Sales and aftersales customer service Consultant to provide customer service and support to their international customer bases. PLEASE NOTE THIS IS NOT A CALL CENTRE OR FINANCIAL serviceS ROLE BUT RATHER A ROLE IN THE MANUFACTURING OR RELATE...
12 days ago

Customer Service Manager
Location: Johannesburg
Salary: 40000 Monthly
Take ownership of a customer-centric leadership role where your ability to drive service excellence, lead high-performing teams, and enhance the customer experience will directly influence client satisfaction, retention, and business success.
14 days ago

Customer Service Clerk
Location: Cape Town
Salary: 15 000 Monthly
customer service Clerk
14 days ago

Customer Service Representatives
Location: Durban
Salary: 1000+ weekly
Matric is required! Immediately start!
15 days ago

Customer Service Agent - Stellenbosch - Competitive base salary + night shift allowance
Location: Capetown
Salary: market related
The purpose of the role is to join the night-shift team and break free from the standard 9-to-5 grind.
15 days ago