Customer Service Advisor

Recruiter:

Call Centre Staffing

Job Ref:

CPT001718/LS

Date posted:

Thursday, August 1, 2024

Location:

Work from Home, South Africa

Salary:

R 8 500

SUMMARY:
We are seeking customer services agents for an online home retailer.

POSITION INFO:
Duties and Responsibilities
Handle customer inquiries through Zendesk, including delivery, returns, refunds, cancellations, product details, website issues, and complaints.
Address and resolve customer concerns with empathy and efficiency.
Track and report on customer feedback to identify improvement opportunities.
Achieve or exceed targets for response time, resolution time, and customer satisfaction.
Handling online chats.

Requirements
2 years’ experience in online retail customer service
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail
Availability to work flexible hours, including evenings, weekends, and holidays as needed.
An understanding of platforms such as Magento, Linnworks and Zendesk.
Good knowledge of Windows applications, particularly Excel and Word.
Able to work UK hours.
Remote position requires a strong internet connection required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Service Coordinator
Location: Durban
Salary: 22000 Monthly
Exciting opportunity for a customer service Coordinator – Maritime Cranes Company based in Durban North.
Today

Junior Customer Service Representative
Location: Durban
Salary:
Today

Administration / Customer Service Agent
Location: Capetown
Salary: Market-related
Join a fast-growing leader in international bulk mailing and logistics providing cost-effective, tailored distribution solutions.
1 day ago

Customer Service administrator
Location: Cape Town
Salary:
7 days ago

National Customer Service and Documentation Manager
Location: Johannesburg
Salary:
7 days ago

Customer Service and Service Retention Administrator - Paarden Eiland
Location: Helderberg
Salary:
customer service and service Retention Administrator - Western Cape, Paarden Eiland #DriveYourCareerForward with this vital support role in the service Administration Department!Our client, in one of the most beautiful cities in South Africa is seeking to employ a detail-orientated customer service/Retention Administrator with a strong customer service mindset and excellent administrati...
11 days ago

E-Commerce Customer Service
Location: Brackenfell
Salary:
12 days ago

PA / Assistant to Head of Customer Service KZN
Location: Durban
Salary: Monthly
Well known global organisation who supply Maritime Cranes & Construction Machines requires an experienced "PA / Assistant to Head of customer service". This position is based in Durban North.
15 days ago

Customer service
Location: Sandton
Salary:
18 days ago

CUSTOMER SERVICE CLERK
Location: Elandsfontein
Salary:
We are seeking a dedicated customer service Clerk to join our Clients team in the Fastener industry. The successful candidate will be responsible for providing exceptional customer service and resolving customer queries efficiently
18 days ago