Customer Service Advisor

Recruiter:

Call Centre Staffing

Job Ref:

CPT001718/LS

Date posted:

Thursday, August 1, 2024

Location:

Work from Home, South Africa

Salary:

R 8 500

SUMMARY:
We are seeking customer services agents for an online home retailer.

POSITION INFO:
Duties and Responsibilities
Handle customer inquiries through Zendesk, including delivery, returns, refunds, cancellations, product details, website issues, and complaints.
Address and resolve customer concerns with empathy and efficiency.
Track and report on customer feedback to identify improvement opportunities.
Achieve or exceed targets for response time, resolution time, and customer satisfaction.
Handling online chats.

Requirements
2 years’ experience in online retail customer service
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail
Availability to work flexible hours, including evenings, weekends, and holidays as needed.
An understanding of platforms such as Magento, Linnworks and Zendesk.
Good knowledge of Windows applications, particularly Excel and Word.
Able to work UK hours.
Remote position requires a strong internet connection required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Service Executive
Location: South Africa
Salary: £1,000–£1,200/month
As customer service Executive, you will play a key role in ensuring smooth day-to-day operations by supporting customers across multiple channels.
Today

Customer Service & Sales Specialist (Telesales)
Location: Capetown
Salary: Market-related
High-energy telesales role driving outbound sales and customer growth
2 days ago

Customer service / Call centre (Logistics)
Location: Kempton Park
Salary:
3 days ago

Customer Service Controller (Bloemfontein)
Location: Bloemfontein
Salary: Market Related
URGENT ROLE
5 days ago

Customer Service Representative - Durban (Printing Industry)
Location: Durban
Salary: Market related
Calling all service Specialists with Ad Agency or with a Printing background
5 days ago

Customer Service Agent
Location: Cape Town
Salary: R8000
Neo Brokers is a dynamic and innovative company dedicated to providing B2B FinTech solution to the African continent. We are passionate about using cutting-edge technology to create solutions that drive our industry forward.We are looking for lively, detail-oriented, and experienced candidates to join our team as customer service Agents.The primary aim of this role is to provide exceptional custom...
6 days ago

Senior Customer Service Leader
Location: Centurion
Salary: R25 000 Monthly
Our client, based in the Centurion area, is seeking a highly capable Senior customer service Lead / Consultant to join their team.
6 days ago

Shipping Customer Service Supervisor
Location: East Rand/bedford View/germiston/isando
Salary:
Our client in Isando is seeking a Shipping customer service Supervisor to manage customer interactions, resolve shipping issues, and coordinate with teams to ensure timely deliveries.
7 days ago

JNR Customer Service Controller (PTA)
Location: Pretoria
Salary: Market Related
URGENT ROLE
9 days ago

Customer Service and Marketing Associate
Location: Umhlanga
Salary: 15 000
customer service and Marketing AssociateUmhlanga. Are you a people-person with a creative streak? Do you love building strong customer relationships while bringing brands to life through marketing? This exciting opportunity is perfect for someone who thrives at the intersection of customer service and marketing.In this role, you’ll play a key part in delivering outstanding customer expe...
12 days ago