Customer Service Advisor

Recruiter:

Call Centre Staffing

Job Ref:

CPT001718/LS

Date posted:

Thursday, August 1, 2024

Location:

Work from Home, South Africa

Salary:

R 8 500

SUMMARY:
We are seeking customer services agents for an online home retailer.

POSITION INFO:
Duties and Responsibilities
Handle customer inquiries through Zendesk, including delivery, returns, refunds, cancellations, product details, website issues, and complaints.
Address and resolve customer concerns with empathy and efficiency.
Track and report on customer feedback to identify improvement opportunities.
Achieve or exceed targets for response time, resolution time, and customer satisfaction.
Handling online chats.

Requirements
2 years’ experience in online retail customer service
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail
Availability to work flexible hours, including evenings, weekends, and holidays as needed.
An understanding of platforms such as Magento, Linnworks and Zendesk.
Good knowledge of Windows applications, particularly Excel and Word.
Able to work UK hours.
Remote position requires a strong internet connection required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Senior Customer Service Rep Ref: 3870
Location: Cape Town
Salary:
Join an FMCG team as a Senior customer service Rep in the Western Cape! This role involves organising customer forecasts, managing inventory levels, and ensuring customers are updated about their orders and deliveries. It requires working with Warehouse and Distribution teams to keep sales orders current, finalise picking plans, and align them with delivery schedules. You’ll also liaise...
1 day ago

Customer Service Consultant
Location: Sandton
Salary: R10 000
Our Medical Client based in Sandton is looking for a customer service Consultant
5 days ago

Customer Service Administrator
Location: Port Elizabeth
Salary:
New vacancy is available for a customer service Coordinator for our client in the Chemical Industry based in Port Elizabeth.
6 days ago

Customer Service Agent
Location: Cape Town
Salary:
JOB PURPOSETo provide administrative functions and to resolve queries and complaints on first contact within the Clients Relationship Management environment
6 days ago

Executive (Customer Service and Projects)
Location: Cape Town
Salary:
As the Executive (customer service & Projects), you will oversee the customer support and software project delivery teams. This role combines high-level leadership with hands-on execution, ensuring successful project implementation and exceptional service across key client accounts. You will play a vital role in aligning client expectations with internal delivery capabilities while driving ope...
7 days ago

Customer Service Consultant
Location: Pretoria
Salary:
12 days ago

Inbound (Imports) Customer Service Agent
Location: Durban
Salary: R170 000 per month
Our client, an international shipping and logistics company, is looking for your skills and expertise toÂ open, process, manage and prepare costing for all groupage shipments imported on their designated ports.
14 days ago

Service Manager (Customer Centric) - East London
Location: East London
Salary: Monthly
Our client is seeking an experienced service Manager in East London. This role does not have any warehousing responsibilities but will involve client-facing work.
20 days ago

General Customer Service
Location: Rustenburg, North-west
Salary: 0
Sales Consultant
20 days ago

Customer Service Agent
Location: Johannesburg
Salary:
customer service AgentOur client, a leading company in the Optical industry, is looking for a dedicated and enthusiastic customer service Agent to join their team in Sandton. The successful candidate will be responsible for providing exceptional service to customers, handling inquiries, resolving issues, and ensuring a positive experience across multiple communication channels.
22 days ago