Customer Service Advisor - German

Recruiter:

Status Staffing

Job Ref:

PC001108/MEH

Date posted:

Wednesday, July 13, 2022

Location:

Century City, South Africa

Salary:

R10,500 Monthly

JOB SUMMARY:
Our client is a world leader in offering products for frequent and discerning travelers. They are looking for an immediately available Customer Service Advisor – German speaking.
You will be dealing with VIP clients – high standards of work is non-negotiable!

JOB DESCRIPTION:

A RECENT PROFESSIONAL PROFILE PHOTO MUST ACCOMPANY YOUR APPLICATION

ONLY CANDIDATES WHO ARE ABLE TO CONVERSE IN GERMAN WILL BE CONTACTED

EMPLOYMENT TYPE : Permanent
SECTOR : Call Centre
START DATE : August 2022

DUTIES:

Take inbound calls in a professional manner
Handle & overcome objections in a professional and effective manner
Adhere to targets
Take inbound calls from an international customer base
Handle both internal & external e-mail correspondence to and from clients
Work towards resolution time periods, quality standards and targets
Reach call resolution timeously
Develop excellent relationships with all stakeholders

REQUIREMENTS:

Speak, read & write German (non-negotiable)
Work weekends and shifts as required
Flexible and easily adaptable to pressurized environments and change
Proven customer service orientation
Problem solving skills
Applied foreign language in previous work experience
Able to multi task
Exposure to travel
Meet targets
Attend regular training sessions

HOURS:
Monday – Sunday 24/7(rotational roster dependent on daylight saving hours in UK and USA):

09:00 – 18:00
12:00 – 21:00
15:00 – 00:00
17:00 – 02:00
18:00 – 03:00
20:00 – 05:00
00:00 – 09:00

Will be working SA Public Holidays

INCENTIVES:

75% medical aid contribution
3% provident fund contribution
100% death cover
Unlimited free access to airport lounges
Free transport for after hour shift, week-ends and Public Holidays

Should you meet all the requirements, apply on our website at

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