Customer Service Agent

SUMMARY:
Our client is in the logistics and warehousing sector, is currently seeking a Customer Service Agent to join their Operations Department in Paarden Eiland. This is an excellent opportunity for a driven and detail-oriented individual to play a key administrative role in supporting efficient warehouse operations and ensuring customer satisfaction.

POSITION INFO:
Position: Customer Service Agent

Location: Paarden Eiland

Reporting To: Warehouse Supervisor

Job summary:

The Customer Service Agent will be responsible for providing administrative support within the Operations Department.
This includes managing customer information, ensuring accurate document handling, and liaising with both internal and external stakeholders to maintain smooth operational flow.

Minimum Qualifications:

• Matric / Grade 12
• Additional qualification or course in Customer Service or a related field
• Minimum of 5 years’ experience in a similar customer service/administrative role
• Experience with warehouse operations and planning is advantageous
• Proficient in Warehouse Management Systems; solid understanding of stock taking and warehouse locations
• Strong computer skills (MS Office and related systems)
• Experience in a shipping and freight environment will be an advantage
• Excellent verbal and written communication skills
• Willingness to work overtime and weekends when required
• Ability to work well under pressure

• Operate the Warehouse Management System accurately and efficiently
• Generate and check all relevant documentation timely manner
• Capture all customer information for pre-advice and related processes
• Liaise with truck drivers, external customers, and warehouse checkers
• Identify and report discrepancies or non-conformances to prevent inventory issues
• Ensure compliance with standards such as OHS, HACCP, GMPs, and SOPs
• Perform general administrative and ad hoc duties as required

• Strong planning and organisational skills
• Ability to multitask and function well within a team
• Self-motivated and proactive
• High level of accuracy and attention to detail
• Customer-focused mindset

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