Customer Service Agent

Recruiter:

Express Employment Professionals Midrand

Job Ref:

PTA000086/YM

Date posted:

Thursday, May 22, 2025

Location:

Pretoria, South Africa

Salary:

R10 000 Monthly

SUMMARY:
Job Title: Customer Service Agent
Location: Centurion
Remuneration: R10k - R15k

POSITION INFO:
PRIMARY TASKS:
To support the Customer Support Hub coordinating administration matters relating to tenants and customer service. General/ad hoc duties to be assigned from time to time

RESPONSIBILITIES:
General Administration.
Respond to customer calls, email, WhatsApp and communication received from the tenants through the Customer Service Hub.
Log all queries/ complaints/ service requests as per the standard operating procedures
Escalate all service-related tickets to the ADMIN hub for coordination between the operations/ site managers
Enter and update information on relevant databases
Ensure data is backed up.
Forward all follow up queries/complaints/service requests to the relevant facilities manager for accurate and relevant information and feedback/updates
Respond to all tenants follow – ups and provide feedback as per the policy and procedures.
Escalate matters to the relevant channels as per the procedure.

Risk Management
Controls, manages and governs the processes and systems within the area of accountability to ensure compliance and minimise business risk.

Similar jobs you might be interested in:

6 x Customer Service Relationship Consultants (Debt Councellor)
Location: Kempton Park
Salary:
6 x customer service Relationship ConsultantsKempton BasedRNeg
1 day ago

Customer Service Agent
Location: Pretoria
Salary: R10 000 Monthly
Job Title: customer service AgentLocation: CenturionRemuneration: R10k - R15k
14 days ago

Industrial Seals Customer Service Rep - OEM - Jet Park
Location: Jet Park
Salary: Negotiable
Industrial Seals customer service Rep
62 days ago

Customer Service Associate (6 month contract)
Location: Johannesburg
Salary:
68 days ago

Sales Manager - Agriculture
Location: Johannesburg
Salary: 1 Million TCTC
Takes overall accountability for the sales of all products by ensuring consistent, profitable growth in sales revenues through proactive planning, deployment, and management of the sales team within the region.
2 days ago

Customer Support Manager
Location: Johannesburg
Salary:
We are recruiting on behalf of a leading client in the mining equipment sector, known for their robust engineering solutions and global footprint in mineral processing technology. As part of their strategic growth, they are seeking a customer Support Manager with strong technical and operational expertise in crushing, sorting, and mineral processing equipment, along with a solid background in afte...
6 days ago

Travel Agent
Location: Johannesburg
Salary:
6 days ago

Sales Representative - Construction Sector
Location: Johannesburg
Salary:
Have you successfully sold high-end or luxury products to Developers, Architects, Construction Consultants, or affluent homeowners?Our client, a market leader in modern home technology, is seeking a results-driven and adaptable Sales Executive. The ideal candidate will have a proven ability to craft bespoke solutions by asking the right questions and confidently closing deals.
8 days ago

Digital Advisory Lead
Location: Johannesburg
Salary:
Ready to shake up the status quo and lead the digital revolution? As our Digital Advisory Practice Lead, you'll be the mastermind behind game-changing transformations for some of the most innovative companies in the world. Think bold strategies, breakthrough innovation, and serious business impact. You’ll be working shoulder-to-shoulder with executive teams to imagine the future—and th...
9 days ago

Specialist Network Engineer
Location: Pretoria
Salary: negotiable Monthly
Specialist Network Engineer
9 days ago