Customer Service Agent

Recruiter:

Express Employment Professionals Midrand

Job Ref:

PTA000086/YM

Date posted:

Thursday, May 22, 2025

Location:

Pretoria, South Africa

Salary:

R10 000 Monthly

SUMMARY:
Job Title: Customer Service Agent
Location: Centurion
Remuneration: R10k - R15k

POSITION INFO:
PRIMARY TASKS:
To support the Customer Support Hub coordinating administration matters relating to tenants and customer service. General/ad hoc duties to be assigned from time to time

RESPONSIBILITIES:
General Administration.
Respond to customer calls, email, WhatsApp and communication received from the tenants through the Customer Service Hub.
Log all queries/ complaints/ service requests as per the standard operating procedures
Escalate all service-related tickets to the ADMIN hub for coordination between the operations/ site managers
Enter and update information on relevant databases
Ensure data is backed up.
Forward all follow up queries/complaints/service requests to the relevant facilities manager for accurate and relevant information and feedback/updates
Respond to all tenants follow – ups and provide feedback as per the policy and procedures.
Escalate matters to the relevant channels as per the procedure.

Risk Management
Controls, manages and governs the processes and systems within the area of accountability to ensure compliance and minimise business risk.

Similar jobs you might be interested in:

6 x Customer Service Relationship Consultants (Debt Councellor)
Location: Kempton Park
Salary:
6 x customer service Relationship ConsultantsKempton BasedRNeg
1 day ago

Customer Service Agent
Location: Pretoria
Salary: R10 000 Monthly
Job Title: customer service agentLocation: CenturionRemuneration: R10k - R15k
14 days ago

Industrial Seals Customer Service Rep - OEM - Jet Park
Location: Jet Park
Salary: Negotiable
Industrial Seals customer service Rep
62 days ago

Customer Service Associate (6 month contract)
Location: Johannesburg
Salary:
68 days ago

Intermediate Marketing Communications Consultant
Location: Gauteng
Salary: R480,000.00 P/A
Intermediate Marketing Communications Consultant
21 days ago

Internal Sales Executive
Location: Bryanston
Salary: Market related
An individual with excellent communication skills, a passion for sales
Today

New Car Sales Executive - Edenvale
Location: Johannesburg
Salary:
New Vehicle sales Executive - Gauteng, Edenvale #DriveYourCareerForward by working for a leading and well-respected dealer franchise.Our client, a leading and well-respected franchise is looking to employ a talented individual to fulfil the role of New Car sales Executive. As a New Car sales Executive, you'll serve as a brand ambassador, maximizing sales opportunities with an emphasis on...
Today

Customer Sales Agent
Location: Springs, Gauteng
Salary: weekly
customer sales agent
Today

Counter Salesman (Truck Parts)
Location: Midrand
Salary:
Our client is seeking an experienced Counter salesperson who specializes in truck parts for Scania, Volvo, M.A.N, and Mercedes-Benz. The ideal candidate will thrive in a high-pressure, fast-paced environment and possess a deep understanding of the truck parts industry.
1 day ago

Assistant Branch Manager
Location: Johannesburg
Salary:
Our client in Maboneng, Johannesburg is seeking an Assistant Branch Manager to join their dynamic team. The ideal candidate will have 2 to 3 years of relevant work experience, strong leadership skills, and a friendly yet professional telephone manner. A Matric Certificate and relevant tertiary education are required, along with computer literacy and appropriate certification. Candidates must have ...
1 day ago