Customer Service Agent

Recruiter:

iSON Xperiences

Job Ref:

BPO00213

Date posted:

Wednesday, September 8, 2021

Location:

Port Elizabeth, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

Customer Service Agent

Contract Position

Based in Port Elizabeth

To StartÂ 15 September 2021

J...

POSITION INFO:
The Role:
Customer Service Agent

Contract Position

Based in Port Elizabeth

To StartÂ 15 September 2021

JOB OVERVIEW

Be part of the key structure to assist in the successful rollout of vaccines. Be responsible for providing the people of South Africa with real time information and responses to their inquiries.

Support vaccine literacy uptake, ensure consistency of messaging.Â Escalation of on the ground issues for feedback into public communication channels.

Responsibilities and duties:

Receive inbound voice calls and assist the people of south Africa with the booking of registration with EVDS (Electronic Vaccination Data System)

Assist Individuals with queries relating to appointments

Assisting with answering FAQâ??s, especially regarding all aspects of Registration

Skills and Experience:
Skills, Qualifications and Experience:Â

Excellent Communication skills

Matric

6 months previous call centre experience advantageous

Previous retail/customer services experience advantageous

Entry level campaign

Hours 7h00 â?? 20h00 Monday to Friday and 08h00 â?? 18H00 Saturday and Sunday

Languages to be represented:Â Afrikaans, Ndebele

â?¢ Â Â Â Â Â Â Sotho sa Leboa
â?¢ Â Â Â Â Â Â Sotho
â?¢ Â Â Â Â Â Â Tswana
â?¢ Â Â Â Â Â Â Swati
â?¢ Â Â Â Â Â Â Venda
â?¢ Â Â Â Â Â Â Tsonga

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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