Customer Service Agent

Recruiter:

MECS Africa

Job Ref:

JHB009633/ZM

Date posted:

Friday, July 1, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
A growth opportunity has opened up a leading supplier of kitchen utensils, industrial cookware, commercial kitchens & appliances to the hospitality & food service industries. Please apply, only if you meet the below requirements

JOB DESCRIPTION:

Key duties and responsibilities (including but not limited to):

Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
Manage all customer feedback requirements regarding order statuses, Backorder reporting and general inquiries in adherence to all policies and procedures.
Develop positive relationships with customers and provide professional Customer Service and Support.
Foster relationships with internal colleagues and relevant business departments.
Use initiative and be proactive in resolving customer queries promptly.
Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes:

Grade 12/Matric equivalent
Qualification in Sales – distinct advantage
Previous experience in a customer service department and/or a call centre (distinct advantage)
Excellent communication skills (both verbal and written)
Excellent command of the English language
Data capture accuracy & attention to detail
Ability to manage customer’s expectations
Customer focused – ability to excel in the provision of service
Energetic/shows initiative and have ability to work under pressure
Ability to consistently deliver quality service even when under pressure
Time management skills and self-starter
Product application knowledge of catering equipment an advantage
PC literate (SAP, Microsoft Office packages including outlook)
Excellent listening skills
Problem solving ability
Team player

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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