Customer Service Agent US hours-Cape Town - BPO

SUMMARY:
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POSITION INFO:

Calling all contact center agents that are willing to work night shift US hours.

Requirements:

• Experience in Sales or Telemarketing.
• Experience in Customer Service.
• Experience in Sales.
• Must have 6-12 months contact center experience or high-end retail.
• International BPO experience advantageous.

Job Description:

• Correctly manage time during contact without neglecting quality objectives (Doing the job correctly with Efficiency).
• Show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile (end user satisfaction).
• Achieve resolution in the first contact according to their empowerment and assertive escalation when required (sense of urgency).
• Use of common sense and critical mind.
• Comply with defined procedures and correct use of work tools.
• Commitment to continuous improvement and compliance with the improvement actions agreed with your superior in a timely manner.
• Comply with security and confidentiality policies defined by the company and our client.
• Report immediately to your immediate superior any incident or event that prevents you from performing your job duties.
• Report immediately to your immediate superior or management team any incident or event that exposes the safety of the staff, the client or the company.
• Perform any function or task at the request of your immediate supervisor.

Competencies:

• Focused on Goals.
• Positive attitude.
• Self-confidence.
• Attention to detail.
• Strong sense of resilience.