Customer Service Associate

SUMMARY:
Our client has a work from home opportunity available for seasonal Customer Service Associates.

POSITION INFO:
Requirements:

• Completed NQF Level 4 or a Matric qualification or higher. Higher qualification would be advantageous
• Minimum 12-month service industry experience
• Intermediate Computer knowledge (speed, accuracy and navigation)
• South African Citizen/Permanent Resident
• An existing and dedicated uncapped Fiber line 10Mbs Upload and 5Mbps Download.
• Strong communication skills with the ability to relate to people at all levels (written and verbal)
• A Home office environment that must be free from background noise where you can connect the equipment directly to the router/modem via Ethernet cable. It must also be in a separate private area where family members and friends don’t interrupt you
• Ability to work shifts, including overnight and on weekends
• Ability to navigate the Internet, email, and chat to customer via web chat tools
• Intermediate Computer Knowledge
• Ability to cope well in a high-pressure environment while maintaining high quality outputs
• Passionate for Delivering Quality Customer Service
• Enthusiasm and the ability to thrive in an atmosphere of constant change
• Focused on achieving and exceeding defined goals and objectives
• *Note: ADSL, LTE lines and Wi-Fi connections are not eligible for this role.  A detailed proof of connectivity will be required i.e. internet account must be in your name and at your home address and confirm your line is Fibre and the internet speed is at least 10Mb download.
  
  Client is operating in a 24/7 environment supporting the North America and UK markets. Most of the shifts are overnight and the shift assigned to you will likely require that you work over weekends and public holidays.

Duties:

• Associates will be required to communicate with customers via phone, email and chat so a suitable home office with uninterrupted internet connectivity and quiet work area is required.
• Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment
• Will work 40 hours per week as per scheduled shifts (An example of a typical shift is Tuesday to Saturday, 8pm to 5am. For this reason, the roles are not open to students as the client cannot guarantee the ability to provide you with specific days or times off to attend lectures and write exams)

As part of your application you will be required to complete various assessments. These assessments can take up to 3 hours, and are timed, so please start these assessments when you are ready and in an environment where you are able to focus on completing the assessment. Assessment is not compatible with a mobile device and is required to be completed on a laptop or desktop computer

Please send a copy of your CV and proof of Fibre line to: --------Please upload your CV here-------->

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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