Customer Service Consultant

Recruiter:

HandPicked Recruitment

Job Ref:

3329498459

Date posted:

Thursday, February 10, 2022

Location:

Johannesburg, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Customer Service Consultant (IT)

Salary – up to +- R15 000.00 per month, depending on experience

Working hours: Monday – Friday; 08:00 to 16:30

A well-established firm has an opportunity for a customer service consultant to join their team on a permanent base in Ferndale, Johannesburg

Minimum requirements:

Technically inclined
Bachelor’s degree in Computer Science, Software Engineering, or a related field
Basic T-SQL Querying (1-2 years)
Basic understanding of web applications
Experience using SQL to update and retrieve data
SQL Reporting Services
SQL Integration Services
Ticketing System
Experience in a support team environment.
Excellent communication skills (written and verbal)

Duties includes, but not limited to:

Support users telephonically (Web Application Support)
User contact and communication (telephonic and digital)
Previous experience with Ticketing system and CRM (Advantageous)
Proficient in SQL (Advantageous)
Must be able to work shift
Ability to effectively handle stress, pressures, and challenges
Answering of the helpdesk escalations
Development of SQL queries that support the support process
Work alongside other departments to achieve company goals and visions
Meeting support SLA
The Customer Service Consultant will need to use SQL to query the many databases that we operate to solve some problems. This is an essential skill. Problems can range from reports not balancing, users entering incorrect parameters to development bugs
The Team Leader may be required to provide systems training to some user groups on and ad-hoc basis. This may require some travel to locations within South Africa

Please note: Only shortlisted candidates will be contacted

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Service Specialist
Location: Centurion
Salary: Market Related
An international seed producer is seeking the above to coordinate the entire process of seed availability and sales support, including logistical activities and after-sales support within the subsidiary, in order to ensure that the sales process runs in the most optimal manner and to provide support towards this goal.
Today

Call Handler & Customer Service Agent
Location: South Africa
Salary: R15 500 - R19 000
As a Call Handler & customer service Agent, you will support UK-based energy efficiency programs by managing inbound and outbound calls, verifying customer eligibility, and coordinating surveys and installations.
6 days ago

Customer Service Collection Agent
Location: Johannesburg
Salary: 6500
ð§ð° WE’RE HIRING: COLLECTIONS AGENT ð°ð§Think you’ve got the charm of a negotiator and the brain of a numbers ninja? Then step into the spotlight—this isn’t your average collections gig… this is where confidence meets compassion.
10 days ago

Customer Service Retentions Agent
Location: Johannesburg
Salary: 10000
Are you passionate about customer relationships and keeping clients happy? We’re looking for a skilled Retentions Agent to join our team on a 12 Month contract.
10 days ago

Customer Service Representative
Location: Johannesburg
Salary: Market Related
A well-established agrochemical manufacturer is seeking a dynamic customer service Coordinator to be responsible for coordinating stock operations and customer support, including order processing, inventory monitoring, record-keeping, complaint resolution, and ensuring adherence to SHEQ standards.
14 days ago

Sales Force Developer / Customer Service
Location: East Rand
Salary:
My client is seeking a skilled and motivated Junior Salesforce Developer with a strong understanding of customer service processes to join their growing team. This role is ideal for someone who is passionate about building scalable solutions on the Salesforce platform while enhancing customer experience through smart automation and system integration.
29 days ago

National Customer Service and Documentation Manager
Location: Johannesburg
Salary:
37 days ago

Customer service
Location: Sandton
Salary:
48 days ago

Airport Customer Service/ Call centre
Location: Kempton Park
Salary:
70 days ago

Customer Service Specialist – Contract Logistics
Location: Johannesburg
Salary:
73 days ago

Customer Service Consultant

Similar jobs you might be interested in:

Create a free job alert for Customer Service Consultant in Johannesburg