Customer Service Consultant

 

Recruiter:

iSON Xperiences

Job Ref:

BPO00340

Date posted:

Sunday, March 20, 2022

Location:

Midrand, South Africa

Salary:

Negotiable


JOB SUMMARY:
The Role:

Job Title: Customer Service Consultant â?? Level 1

Job Location: Midrand

Cost Centre: BMW

Agreement Type: Contract

 

OVERALL PURPOSE OF JOB:

You will be responsible for responding to inbound queries via voice...

JOB DESCRIPTION:

The Role:

Job Title: Customer Service Consultant â?? Level 1

Job Location: Midrand

Cost Centre: BMW

Agreement Type: Contract

 

OVERALL PURPOSE OF JOB:

You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing requests. You will also need to update standard letters and documents for dealing with Customer queries.

Skills and Experience:

Main Responsibilities (including but not limited to):

  • Answering calls within 20seconds to drive Service Level and ensure a one call resolution for customers by reviewing processes for resolving the customer queries
  • Provide settlement quotes
  • Request for Deal adjustments ( due date, change in structure of finance agreement, e.g. term, monthly premium or balloon payment)
  • Natis requests ( Necessary checks regarding receipt of payment and preparation of documentation)
  • Moratoriums ( assessment required based on reasoning and affordability)
  • Change of banking details ( verification completed)
  • Updating personal particulars of clients against required (e.g., telephone, email and physical addresses)
  • Exit letters ( assess stability before processing)
  • Substitution of goods ( Verification of required information, e.g. invoice and insurance to be checked )
  • Providing remittances
  • Providing and explaining of statements, amortization schedules and audit summary)
  • Loading of beneficiaries ( assessment and verification of documents provided)
  • Request refunds (IPA and Automated refunds)
  • Escalate processing of additional finance on current finance agreement e.g. motor plan / warranty extensions ( advise process, gather relevant information and documents, application captured)
  • Investigate and processing of Bank Allocations
  • Bank Recon
  • Investigate and resolve related account queries / complaints
  • Liaise with clients, dealers, Insurance and other internal departments
  • Request write-offs/yellow slips
  • Ad-hoc duties when required
  • Encourage survey uptake and drive excellent customer service

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Customer Service Consultant
Location: Bellville
Salary: Market related
customer service consultant Bellville Coaching experience required
12 days ago


Customer Service Consultant
Location: Bellville
Salary: Market related
customer / Helpdesk consultant Bellville R16500
12 days ago


Customer Service Consultant (Durbanville in Cape Town)
Location: Cape Town
Salary:
Job Title: customer service Administrative consultantLocation:  Durbanville in Cape Town, Offices based in the Northern Suburbs in the Western Cape.Remuneration: R10 000 per monthOur client is looking for a customer service Administrative consultant for their office in Durbanville in Cape Town. The satellite office is based in the Northern Suburbs in Cape Town.We require your experience in Cu...
13 days ago


Customer Service Consultant
Location: Bellville
Salary: Market related
customer service consultant Bellville Coaching experience required
20 days ago


Customer Service Consultant (Insurance)
Location: Johannesburg
Salary: 25 000 Monthly
Role: Client Servicing consultant / Broker Administrator – InsuranceLocation: Office based - Roodepoort A leading SA-based specialist credit insurance solutions provider is looking for a professional customer Servicing consultant to join their vibrant team.  They have an international network, delivering globally aligned services in trade credit insurance, credit vetting and credit...
22 days ago


Customer Service Consultant
Location: Bellville
Salary: Market related
customer / Helpdesk consultant Bellville R16500
26 days ago


Senior Customer Service Consultant
Location: Cato Ridge
Salary:
74 days ago


AFRIKAANS HOST SUCCESS SALES CONSULTANT (Online Travel & Accommodation): Customer Service - City Cen
Location: Waterfront
Salary: R12k - 14k per month
AFRIKAANS HOST SUCCESS SALES consultant (Online Travel & Accommodation): customer service - City Cen
4 days ago


Cross-Trade Customer Service Controller / KAM (DBN)
Location: Durban
Salary: Market Related
URGENT ROLE
6 days ago


Customer Service Advisor
Location: Cape Town
Salary: R 11 700
UK-based client- Email CampaignMust have experience with emails R11 700 (No benefits) Work from Home Monday-FridayMust have strong internet connectivity 
11 days ago


Create a free job alert for Customer Service Consultant in Midrand

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions