Customer Service Consultant

 

Recruiter:

Bilno Labour

Job Ref:

PRK

Date posted:

Monday, May 23, 2022

Location:

Pretoria, South Africa

Salary:

10000


JOB SUMMARY:
Customer Service

JOB DESCRIPTION:

We are looking for a customer-oriented service representative.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Customer Service Responsibilities

  • Manage large amounts of incoming phone calls

  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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