Customer Service Consultant (Durbanville in Cape Town)

SUMMARY:
Job Title: Customer Service Administrative Consultant
Location:  Durbanville in Cape Town, Offices based in the Northern Suburbs in the Western Cape.
Remuneration: R10 000 per month

Our client is looking for a Customer Service Administrative Consultant for their office in Durbanville in Cape Town. The satellite office is based in the Northern Suburbs in Cape Town.
We require your experience in Customer Service and Administration. We are looking for a team player who will be able to be an all-rounder in the office environment.
 
Experience and Qualifications

• Completed Matric
• Customer Service and Administration work experience
• 2 to 4 Years of SAGE Accounting System work experience

POSITION INFO:
Duties & Responsibilities:

• Attend to all phone, email, and walk-in customers in a friendly and professional manner.
• Answer all phone calls and assist customers telephonically, return customer calls timeously.
• Answer all tickets daily and assist customers with queries.
• Create clients on the SAGE Accounting System.
• Send quotes to clients and follow up daily on quotes sent.
• Attend to what's up queries on the company cell phone.
• Ensure that all transactions are done effectively and timeously from the date of receipt. This
• includes ensuring all forms are completed correctly and the correct supporting documents are attached.
• Ensure all transactions are submitted to the correct Departments.
• Contact clients if transactions are returned to discuss problems with them.
• Ensure tickets are closed when transactions are finalized.
• Make number plates for clients if necessary.
• Ensure that all outstanding money is received from clients before documents are handed to the client.
• Should documents be handed to clients without full outstanding money being paid, the consultant will be held liable to pay the money.
• Filing and scanning of all documents.
• Booking couriers for all customers and balancing courier invoices.
• Sending out outstanding invoices to clients and following up with regard to payments.
• Use tickets at all times for communication, if communicating via email.
• Create a ticket when working on an email and then correspond on there.
• Achieving monthly sales targets.