Customer Service Controller (CSD Controller) â Logistics

Recruiter:

Greys Personnel

Job Ref:

DBN003567/nm

Date posted:

Wednesday, July 1, 2026

Location:

Durban, South Africa

SUMMARY:
We are urgently looking for a Customer Service Controller (CSD Controller) – Logistics to manage client communication, coordinate shipments, and ensure seamless execution of import and export deliveries.

POSITION INFO:
Requirements Proven experience in the logistics\/freight forwarding industry (critical) Strong knowledge of imports, exports, and container handling Hands-on experience with the Navis system and port operations Ability to work under pressure and handle long working hours Strong communication and client relationship skills Ability to multitask and manage multiple shipments simultaneously Team player with a proactive and energetic attitude High attention to detail and strong organizational skills Experience in this field is critical Key Responsibilities: Communicate with existing clients daily to secure new shipments and deliveries Provide continuous updates on shipment progress, delays, and delivery status Maintain strong client relationships through proactive service and feedback Plan daily shipments and deliveries in line with company procedures Coordinate container movements for imports and exports Ensure all planning is executed accurately and timeously Work closely with operations, transporters, and port authorities Handle import and export processes from start to finish Manage container tracking and movement through the port Liaise with shipping lines, depots, and terminals Ensure compliance with port and customs requirements Experience working with Navis system and port-related systems is essential Track containers through port systems and ensure updates are accurate Resolve operational issues related to port delays or releases Compile and submit daily sales and operations reports to management Close off files and complete delivery\/job documentation accurately Maintain proper record-keeping of all shipments and client interactions Follow up on all deliveries to ensure successful completion Resolve delays, discrepancies, and operational challenges quickly Escalate issues where necessary and ensure corrective action How to apply: Follow the link to our jobseeker's page - Click Apply to submit your CV.

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