Customer Service Coordinator

Recruiter:

Persona Staff

Job Ref:

CPT005463/AT

Date posted:

Friday, May 16, 2025

Location:

Capetown, South Africa

SUMMARY:
An exciting opportunity has become available at our client, based in the Southern Suburbs, for a proactive and detail-oriented Customer Service Coordinator.

Role overview:
Oversee sales admin and customer care functions. The candidate will report to the Sales Operations Manager and will ensure seamless support for our sales- and customer care teams. The ideal candidate should have excellent communication skills, people skills, and a customer centric focus.

POSITION INFO:
RESPONSIBILITIES:

Sales Administration
- Maintain and update sales records, reports, and databases.
- Liaise with the sales team to ensure accurate and timely order fulfilment.
- Monitor sales targets and assist in preparing performance reports.
- Manage and coordinate exports to various clients.
- Manage and coordinate orders from receipt to despatch.
Customer Care
- Ensure all customer complaints and queries are resolved professionally and efficiently.
- Ensure a positive customer experience through excellent communication and problem-solving.
- Oversee after-sales support and service delivery.
- Analyse customer feedback to drive continuous improvement.

REQUIREMENTS

Matric.
Diploma or degree in related field.
Proven experience in sales administration and customer service roles.
Proficiency in CRM and sales management tools.
Problem solving skills.
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills.
Customer-focused mindset with a commitment to quality service.

To apply, please send your CV with your salary expectations to

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.

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