Customer Service Coordinator (Service Centre)

Recruiter:

MECS Africa

Job Ref:

JHB008923/DN

Date posted:

Thursday, September 23, 2021

Location:

Western Cape, South Africa

Salary:

To be discussed

SUMMARY:
Client based in Cape Town is looking for a Customer Service Coordinator for their Service Centre Division - company in catering equipment industry

POSITION INFO:

Key duties and responsibilities (including but not limited to):

Assists the technicians in raising of quotes and the creation of job cards

Manages and reports on the progress of all repairs undertaken
Provides dealers and end-users with feedback with respect to all work undertaken
General administration and coordination with respect to service calls in the Service Centre
Maintain a database of all workshop related information
Creation of all order numbers for repairs sent to suppliers
Contact customers for “Go-aheads” and follow ups on outstanding jobs with dealers.

Skills

Able to work in a team
Excellent command of the English language
Excellent communication skills
Excellent telephone skills
Excellent interpersonal skills with the ability to handle pressure,
Attention to detail
Able work under pressure
Good time management skills
Dependable individual
Must be calm, level-headed and be able to work under pressure
Be able to multi-task and meet tight deadlines
Must be able to make decisions and react quickly to problems
Have good written and oral communication
Must be able to build good relationships with customers
Must be computer literate- Excel/Work/Powerpoint
SAP experience Beneficial
Ability to work under pressure
Efficient on customer service
Efficient on telephone etiquette
Good Time management
Team player

Requirements

Grade 12/Matric
Tertiary qualification highly beneficial
At least 2 – 3 years customer service experience
Computer literate
High energy levels

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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