Customer Service Coordinator (Service Centre)

Recruiter:

MECS Africa

Job Ref:

JHB008923/DN

Date posted:

Thursday, September 23, 2021

Location:

Western Cape, South Africa

Salary:

To be discussed

SUMMARY:
Client based in Cape Town is looking for a Customer Service Coordinator for their Service Centre Division - company in catering equipment industry

POSITION INFO:

Key duties and responsibilities (including but not limited to):

Assists the technicians in raising of quotes and the creation of job cards

Manages and reports on the progress of all repairs undertaken
Provides dealers and end-users with feedback with respect to all work undertaken
General administration and coordination with respect to service calls in the Service Centre
Maintain a database of all workshop related information
Creation of all order numbers for repairs sent to suppliers
Contact customers for “Go-aheads” and follow ups on outstanding jobs with dealers.

Skills

Able to work in a team
Excellent command of the English language
Excellent communication skills
Excellent telephone skills
Excellent interpersonal skills with the ability to handle pressure,
Attention to detail
Able work under pressure
Good time management skills
Dependable individual
Must be calm, level-headed and be able to work under pressure
Be able to multi-task and meet tight deadlines
Must be able to make decisions and react quickly to problems
Have good written and oral communication
Must be able to build good relationships with customers
Must be computer literate- Excel/Work/Powerpoint
SAP experience Beneficial
Ability to work under pressure
Efficient on customer service
Efficient on telephone etiquette
Good Time management
Team player

Requirements

Grade 12/Matric
Tertiary qualification highly beneficial
At least 2 – 3 years customer service experience
Computer literate
High energy levels

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Customer Service Coordinator
Location: Durban
Salary: 22000 Monthly
Exciting opportunity for a customer service coordinator – Maritime Cranes Company based in Durban North.
14 days ago

Customer Service / Temp Receptionists – Northern & Southern Suburbs
Location: Cape Town
Salary:
5 days ago

Customer Service Agent - Online Gaming
Location: Cape Town
Salary:
Company DescriptionNeo Brokers - subsidiary Fantasy Bet is a South African online gaming and sports betting company, offering a dynamic and secure platform for customers to engage in sports betting and digital gaming experiences. We are committed to delivering exceptional user experiences through innovative technology, responsible gaming practices, and reliable financial transactions, including se...
5 days ago

Customer Service Agent (Bilingual: Native Dutch & English)
Location: Cape Town
Salary:
customer service Agent (Bilingual: Native Dutch & English)Location: Cape Town, South Africa (Hybrid: in-office & work-from-home schedule to be confirmed)Ready for take-off?Are you energetic, customer-focused, and passionate about travel? Join our European airline client as a customer service Agent and become a travel troubleshooter for passengers across the globe! What you’ll do...
8 days ago

Customer Service Consultant (Office Automation)
Location: Paarl
Salary: Monthly
Our client, a well-established and progressive supplier printing and related equipment and machinery, seeks to employ a professional, organized and high energy customer service Consultant to provide customer service and support to their international customer bases. PLEASE NOTE THIS IS NOT A CALL centre ROLE BUT RATHER A ROLE IN THE OFFICE AUTOMATION OR RELATED TECHNICAL SECTOR, REQUIRING SIM...
11 days ago

Customer Service Administrator
Location: Cape Town
Salary:
12 days ago

Sales Force Developer / Customer Service
Location: East Rand
Salary:
My client is seeking a skilled and motivated Junior Salesforce Developer with a strong understanding of customer service processes to join their growing team. This role is ideal for someone who is passionate about building scalable solutions on the Salesforce platform while enhancing customer experience through smart automation and system integration.
13 days ago

Junior Customer Service Representative
Location: Durban
Salary:
14 days ago

Administration / Customer Service Agent
Location: Capetown
Salary: Market-related
Join a fast-growing leader in international bulk mailing and logistics providing cost-effective, tailored distribution solutions.
15 days ago

National Customer Service and Documentation Manager
Location: Johannesburg
Salary:
21 days ago

Customer Service Coordinator (Service Centre)

Similar jobs you might be interested in:

Create a free job alert for Customer Service Coordinator (Service Centre) in Western Cape