Customer Service Executive

SUMMARY:
As Customer Service Executive, you will play a key role in ensuring smooth day-to-day operations by supporting customers across multiple channels.

POSITION INFO:

Customer Service Executive

Join a Fast-Paced, Growing Meat Supplier Supporting UK Customers

Remote (SA-Based) | £1,000–£1,200/month | UK Hours: 8:30am–4:30pm

About Our Client

Our client is a rapidly growing UK-based premium meat supplier serving both retail and wholesale markets. They are passionate about quality, efficiency, and providing exceptional customer experiences. With strong growth plans, they offer a dynamic environment where committed professionals can thrive.

The Role: Customer Service Executive

As Customer Service Executive, you will play a key role in ensuring smooth day-to-day operations by supporting customers across multiple channels. You will manage order processing, respond to enquiries, and resolve issues with professionalism and care. This is a remote, full-time role aligned to UK hours, including some weekend coverage.

Key Responsibilities

• Minimum 1 year of customer service experience
• Handle inbound customer calls using 3CX phone app
• Respond to emails across multiple inboxes with close attention to detail
• Process and place customer orders via phone or email
• Resolve queries and complaints promptly and professionally
• Provide accurate product support and general assistance
• Work flexibly, including regular Saturdays based on business needs

About You

• 1+ year of customer service experience
• Excellent telephone manner and clear communication skills
• Strong computer literacy, including Microsoft Office
• Organised, efficient, and detail-oriented
• Proactive learner with a can-do attitude
• Resilient under pressure with a strong work ethic
• Ethical, professional, and committed to quality
• Start date: ASAP (within 1–2 weeks preferred)
• Remote working, IT hardware provided, CRM system to be introduced.