Customer Service Liaison (Horticulture) (Based in Vlaeberg)

SUMMARY:
Our client in the Horticulture industry is looking for a Customer Service Liaison 

POSITION INFO:

• Provide first tier customer care to all clients on arrival at the site and escalate queries where necessary.
• Coordinate the sales administration with the internal team.
• The successful candidate will be a customer focused individual that has strong administration skills.

• Answering all website enquiries on email
• First point of contact to greet new clients in the office and show them around in the nursery
• Answering the phone in the office and assisting clients with pricing, stock availability and quotations
• Escalate queries to the Senior Sales Consultant or the General Manager

• Requesting booking dates with operations team (Whatsapp group)
• Gathering detailed access information and then liaising with operations manager regarding client access questions
• Informing production and nursery managers about any plant/tree /pest information observed in the nursery
• Quotes and Delivery notes on OMNI system. Moving of trees in and out of the SOLD warehouse on OMNI
• Extracting the plant/tree catalogue and price list from OMNI
• Mark and tag all plants sold to clients.
• Keep stock up to date in the nursery if client tree choices change and the plants have been marked
• General stock takes on large trees to check statuses. Forwarding data to stock control administrator

• Passion for excellence and for customer care
• Ability to work with clients and operations team
• Excellent communications skills - Able to read, write and speak in English or Afrikaans
• Horticultural background (advantageous)
• Computer literate - including WhatsApp, Outlook, Excel and in-house software
• Driver’s license

• People person who loves dealing with clients
• Self-motivated and driven to succeed
• Excellent communication and listening skills
• Taking pride in the work that he/she does
• Team player who jumps to help and takes responsibility for his/her actions
• Neat appearance