Customer Service Manager

We are looking for a Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers issues and follow problems through to resolution

Keep accurate records and document customer service actions and discussions

Keep ahead of industry’s developments and apply best practices to areas of improvement

Control resources and utilise assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget

Maintain an orderly workflow according to priorities

Requirements

Experience as a Customer Service Manager, Retail Manager or Assistant Manager will be an advantage

Experience in providing customer service support

Excellent knowledge of management methods and techniques

Proficiency in English

Working knowledge of customer service software, databases and tools

Ability to think strategically and to lead

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

Qualification in Business Administration or related field