Customer Service Operations Specialist (Aviation)

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

4251148627

Date posted:

Monday, September 1, 2025

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

International Operations Specialist
Location: Johannesburg
Employment Type: Full-Time | Shift-Based | 24/7 Operations

Be the Calm in the Crisis. Deliver Global Assistance That Matters.

Looking for a dynamic International Operations Specialist to join the Johannesburg Assistance Centre. If you thrive in high-pressure environments, have a passion for helping others, and want to be part of a global mission, this is your opportunity to make a real impact.

What You’ll Do:

• Coordinate and manage medical, security, and logistical cases from start to resolution
• Deliver empathetic, high-quality service to clients and subscribers across industries
• Collaborate with medical and security professionals to execute complex assistance cases
• Communicate clearly and professionally with stakeholders worldwide
• Maintain accurate documentation and ensure seamless handovers between shifts
• Escalate cases appropriately and ensure timely delivery of services
• Support billing processes and cost containment efforts
• Promote company values and contribute to continuous improvement

What You Bring:

• 1–2 years’ experience in logistics, customer service, travel, or healthcare sectors
• Strong multitasking and prioritisation skills in fast-paced environments
• Excellent communication and problem-solving abilities
• Cultural sensitivity and ability to work in a multilingual, multicultural setting
• Proficiency in Microsoft Outlook, Word, and general IT systems
• High school diploma required; tertiary education preferred
• Fluent in English; additional languages (e.g., French, Portuguese) are a plus

Work Schedule:

• Flexible shift work in a 24/7 call centre environment
• Occasional overtime based on operational needs

Gross Monthly Salary: this is inclusive of 15% Shift Allowance and 20% Sunday allowance

Similar jobs you might be interested in:

Tester for aviation equipment CAT B1 / Certifying Staff / Support Staff BASED IN GERMANY
Location: Johannesburg
Salary:
VACANCY - Tester for aviation equipment CAT B1 / Certifying Staff / Support Staff BASED IN GERMANY Your ChallengesCarrying out maintenance and repair work, following technical instructions, and coordinating maintenance activities with colleagues of varying qualifications within your assigned work area.Providing technical leadership within the production department, including workplace organiz...
5 days ago

Customer Service Operations Specialist (Aviation)
Location: Johannesburg
Salary:
30 days ago

Cybersecurity Technician
Location: Randburg
Salary: 35 000 Monthly
âï¸ Take your Cybersecurity career to new heights!Our client in the aviation industry is looking for a Cybersecurity Technician to join their IT team at Lanseria International Airport. This role is ideal for candidates based in Fourways, Randburg, the West Rand, or even Centurion who are ready to step into a fast-paced, high-stakes environment where every detail matters.
1 day ago

Senior Accountant
Location: Johannesburg
Salary: 550 000 Annually
A reputable and fast-growing player in the aviation sector is looking for an experienced and detail-driven Senior Accountant to join their finance team. If you're a fully qualified accounting professional with solid international compliance knowledge and experience in a high-performance environment, then this could be your next big career move.
2 days ago

Financial Accountant
Location: Johannesburg
Salary: 500 000 Annually
Are you a qualified finance professional ready to elevate your career in the dynamic world of aviation? This is an exciting opportunity to join a leading international aviation company as a Senior Accountant. If you thrive in fast-paced environments and have a solid technical background, then this could be your next big move.
6 days ago

Senior Accountant
Location: Johannesburg
Salary: 550 000 Annually
Are you a fully qualified accountant looking to step into a Senior Accountant role within a high-performing, international aviation business? This is an excellent opportunity for a technically strong, detail-oriented individual to contribute to a dynamic and growing finance team.
6 days ago

Executive Personal Assistant
Location: Johannesburg
Salary:
#SHIFTINTOHIGHCAREER by joining an aviation Company that seeks the expertise of an Executive Personal Assistant
14 days ago

Aircraft Mechanic
Location: Centurion
Salary:
Vacancy: Aircraft Mechanic – Production & Maintenance Technology - GERMANY We are seeking a skilled Aircraft Mechanic with expertise in Maintenance Technology to join a leading aviation team. This role calls for precision, responsibility, and technical excellence in keeping civil and military aircrafts safe, compliant and operational.
29 days ago

Project Manager
Location: Centurion
Salary: Annually
Project Manager (EPC) â Gauteng, South Africað Location: Gauteng, Centurionð° Salary: Market-related, Negotiableð Employment Type: Full-timeð Industry: Engineering, Procurement & Construction (EPC)The Company:Our client is a Centurion-based engineering firm specialising in sustainable solutions such as off-gas treatment, dust control, and waste energy recovery. Serving industries like...
33 days ago