Customer Service Operations Specialist (Aviation)

SUMMARY:
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POSITION INFO:

International Operations Specialist
Location: Johannesburg
Employment Type: Full-Time | Shift-Based | 24/7 Operations

Be the Calm in the Crisis. Deliver Global Assistance That Matters.

Looking for a dynamic International Operations Specialist to join the Johannesburg Assistance Centre. If you thrive in high-pressure environments, have a passion for helping others, and want to be part of a global mission, this is your opportunity to make a real impact.

 What You’ll Do:

• Coordinate and manage medical, security, and logistical cases from start to resolution
• Deliver empathetic, high-quality service to clients and subscribers across industries
• Collaborate with medical and security professionals to execute complex assistance cases
• Communicate clearly and professionally with stakeholders worldwide
• Maintain accurate documentation and ensure seamless handovers between shifts
• Escalate cases appropriately and ensure timely delivery of services
• Support billing processes and cost containment efforts
• Promote company values and contribute to continuous improvement

What You Bring:

• 1–2 years’ experience in logistics, customer service, travel, or healthcare sectors
• Strong multitasking and prioritisation skills in fast-paced environments
• Excellent communication and problem-solving abilities
• Cultural sensitivity and ability to work in a multilingual, multicultural setting
• Proficiency in Microsoft Outlook, Word, and general IT systems
• High school diploma required; tertiary education preferred
• Fluent in English; additional languages (e.g., French, Portuguese) are a plus

Work Schedule:

• Flexible shift work in a 24/7 call centre environment
• Occasional overtime based on operational needs

Gross Monthly Salary: this is inclusive of 15% Shift Allowance and 20% Sunday allowance