Customer Service Representative – based in the East Rand

Customer Service Representative – based in the East Rand.

Do you have any candidates that will be available for a fixed term contract position for 1 year and perhaps longer based on performance? The position might run year on year as contract position.

Candidate must have SAP and Intermediate Excel experience. If they have customer service experience it is a bonus.

This is a summary of the duties (they will receive training but if they had exposure it will be good)

• First point of contact in resolving customer issues (order status/expediting/ETA''''s/shipping inquires) and last point of resolution.
• Respond to customer’s RFQ with company Quote.
• Check pricing and lead time with production.
• Ensure all information on quote is correct and accurate.
• Send Quote to Customer with company T&C’s.
• Follow all company procedures for quoting.
• Set up new customer accounts and maintain customer database.
• Process customer orders and acknowledgments, ensuring accuracy and completeness of order.
• Document customer interactions recording details of inquiry, comments, and transactions including follow up.
• Identify and communicate lead times and order status.
• Coordinate with production planner to meet specially required delivery dates.
• Provide timely and accurate updates/notifications pertaining to customer orders.
• Communicate with the sales team to meet and exceed customer’s service expectations
• Provide problem solving techniques and solutions to customers as needed
• Follow-up on completion of RMA process.
• Maintain digital filing system. (Scanning)
• Process customer orders/changes/returns according to established department policies and procedures.
• Communicate and coordinate with internal departments as necessary
• Work closely with the credit department to resolve disputed credit items.
• Assist in the improvement of department procedures
• Generate reports from AX and other systems as required

Looking for a young, vibrant and hardworking individual who is willing to learn and grow.

Salary (depending on experience) R20 – R30k TCTC.

If you are keen and feel that you’d make a good fit, then please feel free to send your updated WORD CV NOT PDF version and recent head and shoulders corporate photo to: AND