Customer Service Representative

SUMMARY:
A well-established Packaging company has a vacancy for  a Customer Service Representative.

POSITION INFO:
Purpose of the Role:

CSR will serve the purpose of a liaison between a customer and the relevant internal departments within Packaging World. The target is to ensure excellent service standards and respond efficiently to customer orders and queries in order to maintain high levels of customer satisfaction.

Role: Customer Service Representative
Location: Westmead, Pinetown Durban SA
Industry: Packaging / Manufacturing

Qualification:

Minimum of 2-3 years relevant experience, preferably with a Customer Service/Internal Sales background.
Packaging industry experience would be advantageous

Software Skills: Syspro / Microsoft Office


Skills and Abilities

• Strong Telephone etiquette – Confident communicator with negotiation skills
• Excellent customer service skills, written, verbal communication and listening skills
• Ability to demand plan, multi-task, organize, prioritize and manage time effectively
• Professional, warm and friendly disposition always.
• Good understanding of Syspro and Microsoft Office
• Ability to work independently with minimum supervision and have a high degree of reliability.
• Must possess a sound knowledge /understanding of the packaging business
• Must take initiative and be proactive.
• Positive team player willing to work beyond office hours to help others to reduce workloads to achieve company goals.
• Highly motivated and target driven
• Relationship management skills and openness to feedback

• Managing incoming calls and customer service enquiries
• Capture Customer orders and follow through from start to end to ensure that customers orders are met OTIF
• Handle customer complaints by liaising with QC team to ensure complaints are closed out in required time frame and provide a solution to prevent a recurrence
• Type and forward quotations for Prospective Customers to Rep
• Ensure that customers have forward planned orders with PW so that Raw Material can be secured. An SLA is a pre-requisite in support of forward planning
• Build/Improve sustainable relationships and trust with customers through open and interactive communication to achieve customer satisfaction
• Meet/Exceed Sales target
• Go the Extra mile with customer engagement
• All other related duties