Customer Service Representative

Recruiter:

O'Brien Recruitment

Job Ref:

733010305

Date posted:

Friday, May 23, 2025

Location:

Cape Town, South Africa

SUMMARY:
-

POSITION INFO:

Are you an organized, solution-driven logistics professional with a strong customer service mindset? We're seeking a Customer Service Representative to join a fast-paced environment in the heart of Cape Town CBD.

? Key Responsibilities:

Releasing cargo from the warehouse using the SAP system
Generating invoices and managing credit ledgers on SAP
Handling pre-order management and order entry
Preparing and supplying key documentation, including:
- Certificate of Analysis (COA)
- Packing Lists
- Certificates of Origin
- Marine Insurance documents
- Producer Certificates (COP)
Logging and resolving customer complaints professionally and promptly
Liaising with internal teams to ensure smooth end-to-end logistics and high customer satisfaction

? Requirements:

1+ year of experience in clearing and forwarding or a logistics support environment
Solid working knowledge of SAP (this is a must)
Familiarity with logistics documentation, invoice generation, and cargo release procedures
Experience managing customer interactions, including complaints and resolution
Strong communication skills – must be a people’s person who thrives in a customer-facing role
Detail-oriented and proactive, with the ability to multitask under pressure

If you’re ready to bring your logistics and SAP expertise into a dynamic team, we’d love to hear from you!

? Apply now and make a meaningful impact in a customer-focused role starting 01 June 2025.

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