Customer Service Representative

SUMMARY:
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POSITION INFO:

Are you an organized, solution-driven logistics professional with a strong customer service mindset? We're seeking a Customer Service Representative to join a fast-paced environment in the heart of Cape Town CBD.

? Key Responsibilities:

• Releasing cargo from the warehouse using the SAP system

• Generating invoices and managing credit ledgers on SAP

• Handling pre-order management and order entry

• Preparing and supplying key documentation, including:

  • Certificate of Analysis (COA)

  • Packing Lists

  • Certificates of Origin

  • Marine Insurance documents

  • Producer Certificates (COP)

• Logging and resolving customer complaints professionally and promptly

• Liaising with internal teams to ensure smooth end-to-end logistics and high customer satisfaction

? Requirements:

• 1+ year of experience in clearing and forwarding or a logistics support environment

• Solid working knowledge of SAP (this is a must)

• Familiarity with logistics documentation, invoice generation, and cargo release procedures

• Experience managing customer interactions, including complaints and resolution

• Strong communication skills – must be a people’s person who thrives in a customer-facing role

• Detail-oriented and proactive, with the ability to multitask under pressure

If you’re ready to bring your logistics and SAP expertise into a dynamic team, we’d love to hear from you!

? Apply now and make a meaningful impact in a customer-focused role starting 01 June 2025.