Customer Service Specialist

Recruiter:

RareCruit

Job Ref:

CPT001417/MP

Date posted:

Thursday, October 2, 2025

Location:

Durban, South Africa

Salary:

R8 000 Monthly

SUMMARY:
A global customer experience management company, digitally powered and human-driven, with multiple locations internationally is seeking experienced Customer Service Specialist to join their growing team in Durban.

Durban | Permanent | R 10 000

POSITION INFO:
We're seeking a highly motivated Customer Support Specialist with financial background to join our client's dynamic team. This role will be the first point of contact for the customers, ensuring they receive top-notch service and support. The ideal candidate is a problem-solver who thrives in a fast-paced environment.

Core Responsibilities (include, but not limited too)

As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
Quickly identify hardware, operating system and networking issues during clients interactions.
Help update knowledge base by identifying and reporting issues.
Resolve client problems in a professional manner, escalating issues as required.
Maintain customer records by updating account information in the database.
Contribute to team effort by accomplishing related results as needed.
Requirements and Skills
What do you need to bring to the table? Here's what we're looking for:
Proven experience as Financial Customer Support Specialist - 1 + year in the role.
Flexibility to work rotating 8- hour shifts, including evening and weekends.
Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
Strong verbal and written communication skills and problem-solving skills.
Patient and cool under pressure.

Working Hours:

Mon to Friday 7:30 am to 8:30pm EST
Saturday 10:00am to 4:00pm EST

South African Time:

Mon–Fri: 1:30 pm – 2:30 am
Saturday: 4:00 pm – 10:00 pm

Thank you for applying with RAREcruit!

Please send your CV to:

LinkedIn:

Facebook:

Similar jobs you might be interested in:

Customer Service Specialist
Location: Durban
Salary: R8 000 Monthly
A global customer experience management company, digitally powered and human-driven, with multiple locations internationally is seeking experienced customer service Specialist to join their growing team in Durban. Durban | Permanent | R 10 000
Today

Customer Service Specialist
Location: Durban
Salary:
A global customer experience management company, digitally powered and human-driven, with multiple locations internationally is seeking experienced customer service Specialist to join their growing team in Durban. DBN | Permanent | R 10 000
Today

Customer Service Specialist
Location: Durban
Salary:
A global customer experience management company, digitally powered and human-driven, with multiple locations internationally is seeking experienced customer service Specialist to join their growing team in Durban. DBN | Permanent | R 10 000
Today

Customer Service Specialist
Location: Durban
Salary:
A global customer experience management company, digitally powered and human-driven, with multiple locations internationally is seeking experienced customer service Specialist to join their growing team in Durban. DBN | Permanent | R 10 000
Today

Senior Customer Service Consultant
Location: Cato Ridge
Salary:
48 days ago

Customer Service Specialist - NIGHT SHIFT - WORK FROM HOME
Location: Durban
Salary:
61 days ago

Senior HR Officer
Location: Ballito
Salary: R30000
Our client in the hospitality industry, requires a Senior HR Officer to provide comprehensive HR support ensuring compliance with South African labour legislation and company policies. The role oversees employee relations, recruitment, training, and performance management across multiple operations. The Senior HR Officer will partner with management to drive staff engagement, reduce turnover, and ...
Today

Relief Night Auditor
Location: Pietermaritzburg, Kwazulu-natal
Salary: R7000 + Night Allowance
Our company is a well‑established hotel located in Pietermaritzburg, committed to delivering exceptional guest service and ensuring smooth operations around the clock.
Today

Hotel Receptionist
Location: Pietermaritzburg, Kwazulu-natal
Salary: Market related
We are a warm, professional hotel dedicated to providing exceptional guest experiences from arrival to departure. We pride ourselves on hospitality, attention to detail, and maintaining a welcoming environment for both guests and staff.
Today

Assistant Manager
Location: Durban
Salary:
A leading client in the retail sector is looking for a motivated and professional Assistant Manager to join their team in Underberg, a small town located in the southern part of KwaZulu-Natal, near the foothills of the Drakensberg. The ideal candidate needs to have a passion for retail, strong leadership skills and a proven track record in managing teams and operations within a large retail store ...
Today