Customer Service Specialist

SUMMARY:
A leading company specializing in the supplying of life science consumables and instrumentation is looking to employ a Customer Service Specialist to join their dynamic team based in the Northern Suburbs. You will perform key client liaison and sales order administration role to support sales.

POSITION INFO:

Responsibilities:

• Handles and responds to a wide variety of quotation requests, purchase orders and general customer enquiries.
• Draws up quotations, completes RFQs and processes sales orders as required.
• Identifies required products and is committed to developing level of product knowledge appropriate to the position.
• Communicates details of product promotions to customers.
• Acts as client liaison relating to product availability, delivery information, pricing and quotations and refers to Sales Specialist / Applications Specialist/ Product Manager where applicable.
• Responds to complaints from customers and takes ownership of complaint completion cycle.
• Meets all turnaround targets for sales coordination outputs.
• Assists in the general administrative functions required in the customer service team.

Skills and Requirements:

• Matric with mathematics and science.
• Tertiary administrative qualification – preferably imports and exports focused.
• Minimum 3 years’ track record of customer service orientation- preferably in a medical diagnostic/laboratory supplier environment.
• Strong Customer Service orientation.
• Strong administrative and organizational skills.
• Fully proficient in MS Office 365 (Teams, Excel, Word, Outlook)
• Proficient in ERP/CRM system- preferably SAP B1.
• Attention to detail.
• Initiative, self-driven, appropriately assertive.
• Ability to prioritize and work under pressure.
• Proficient and confident verbal and written communication skills.
• Excellent team player with the ability to work independently when required.

Please forward your CV to cindy@------

Please indicate what your salary expectations are?

Please note that only shortlisted candidates will be contacted.

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