Customer Service Specialist - F&B Industry

SUMMARY:
An International manufacturing company based in the Cape Winelands, operating in the Food and Beverage industry is seeking to employ a Customer Service Specialist with industry-specific knowledge. You will be to implement optimal customer service for defined customers and to execute different courses of action in accordance with instructions as given by the Sales- and Botanical Extracts teams.

POSITION INFO:

Responsibilities:

• Execution of excellent customer service to a defined customer base.
• Responsible for immediate order entry and continual updating of customer database on the system.
• Timely processing of samples according to predetermined lead and delivery times.
• Prompt and timely quotation preparation using SAP (considering pre-determined pricing, minimum order quantities, packaging costs, etc.).
• Checking of terms of payment and delivery conditions.
• Implementation and continuous monitoring of (and compliance with) contracts, prices, order quantities, batch sizes, delivery packaging and payment terms.
• Monitoring and addressing customer complaints, issuing credit notes, etc.
• Assisting the Sales- and Botanical Extracts departments with pricing and conditions of delivery.
• Assisting the Application Lab, Sample Lab and Sales with the organizing and preparation related to customer visits.

Requirements:

• Grade 12
• Relevant tertiary degree/diploma (Sales/Marketing or otherwise).
• At least five years’ work experience in Customer Service, preferably in the Food and Beverage Industry.
• Exposure to international markets and the Botanical/Rooibos Industries will be advantageous.
• Good numerical and computer skills.
• Good communication and people skills.
• Outgoing personality
• Own transport

To apply please send your CV to --------Please upload your CV here-------->

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

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