SUMMARY:
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POSITION INFO:
REMOTE – WORK FROM HOME!
Customer Service Specialist – Night Shift
Hours: Monday to Friday | 1:00 AM – 9:00 AM (SA Time)
Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200+ employees across Australia, the Philippines, and now South Africa - creating exciting opportunities for motivated individuals!
They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit.
Role Summary:
You will be supporting one of their key clients in delivering exceptional customer service via email, chat, and phone.
Key Responsibilities:
- Respond to customer inquiries professionally via email, chat, and calls
- Resolve escalated issues quickly and effectively
- Maintain accurate records and update CRM systems
- Provide feedback on customer pain points
- Collaborate with internal teams to improve service delivery
- Support customer retention by building strong relationships
- Stay current on product knowledge and company updates
Requirements:
- Fluent in English (written and spoken)
- Minimum 3+ years’ customer service/admin experience
- Matric + tertiary qualification preferred (or equivalent experience)
- Strong understanding of customer service principles
- Proficient with CRM software and support tools
- Excellent interpersonal and problem-solving skills
- Able to work independently and follow processes
- High attention to detail
- Reliable internet (min 20Mbps)
- Dedicated, quiet home workspace
- Willingness to use productivity/time-tracking software
Preferred Skills:
- Proficient in Microsoft Office and Google Suite
- Quick to learn new systems and processes
- Exposure to AI tools like ChatGPT or Gemini
- Strong team player with independent working ability
Please note: This description provides an overview of the role and may evolve as the role develops.
