SUMMARY:
Customer Service Specialist
R15 000 Neg.
French or Portuguese Speaking
POSITION INFO:
Customer Service Specialist French or Portuguese Speaking
Experience
2-3 years experience in Network Marketing / Entrepreneurial experience, coach and mentor entrepreneurs to reach business goals experience, customer service experience, business development, sales, or related field.
Knowledge
Coaching / Mentoring Background
Network Marketing
Computer literacy - intermediate
Purpose
The purpose is to play a pivotal role in enhancing Member experience by acting as mentors and coaches to support and guide our Members through their business journey to get a clear understanding of the business and the challenges/incentives/goals.
Hats You May Wear
- Communicate between teams & across business units positively and confidently to achieve goals.
- Consistently checks the detail and quality of every job they execute.
- Implement the values and culture in the execution of duties and through interactions with all.
- Communicate with Member s providing feedback and solutions, whilst representing the company.
- Proactive in seeking learning opportunities, commits to continuous growth and development and is adaptable to change.
- Uplift and inspire Members facing obstacles or aiming for higher goals by using motivational strategies to keep Members energised and focused on their journey.
- Engaging in one-on-one coaching sessions with Members by providing business guidance, skills development to help Members increase their sales and reach their goals.
- Job Requirements - Functional Duties and Responsibilities
- Relationship building and Member Support Interacting successfully with new prospective Members and explaining the Business to them.
- Developing trust relationships with existing Members through understanding their needs and proposing solutions that will help them meet their business goals.
- Serve as the link of communication between Members and internal teams by resolving any problems faced by Members and deal with complaints to maintain trust.
- Respond to member inquiries promptly and professionally and provide accurate information about INUKA products, business processes, and promotions.
- Act as first point of contact and refer Member inquiries to Aftersales to ensure successful resolution. Members feel empowered and supported to grow their business.
- Each interaction with the company is pleasant and Member feel confident when interacting with you.
- Coaching, Mentoring, and Continuous Support
- Provide personalised coaching, mentoring and guidance to enhance Members skills to overcome challenges, and reach their business goals.
- Offer guidance and support to Members which fosters a positive and encouraging experience.
- Help Members navigate obstacles and setbacks to ensure resilience and continued progress.
- Align with the company's mission to improve the Member experience and positively impact lives.
- Actively listen engage with Members to understand their needs and contribute to their personal and professional growth. Provide 70% personalised coaching sessions to Members, addressing specific areas for improvement.
- Demonstrate an improvement in recognition reward and leadership level progression indicators for coached Members.
- Member Business Development
- Assist new Members in starting their business journey with the company by providing comprehensive onboarding support to help them kickstart their entrepreneurial business.
- Educate Members on the criteria of different ways of earning rewards, PVs, and bonuses. Assist them in meeting the requirements to enhance their income.
- Support Members in achieving their targets and advancing to the next leadership level.
- Assist Members in developing strategies to increase sales to maximise business growth and earnings. Support Members in achieving [specific targets] and advancing to the next leadership level.
- Contribute to an increase in overall business growth among supported Members.
- System, business and product knowledge
- Full understanding of the online system.
- Full understanding of the Business, Business Guide, and various challenges as they are presented to our Members.
- Record keeping of all interactions with Members on the system.
- Promote and educate Members on all new products developed.
- Respond to Members queries relating to products in a professional manner.
Ad-Hoc
- Investigate and assist Members with PV appeals to reach goals after month end has cut off. Maintain accurate record-keeping of all Member interactions on the INUKA system.
- Achieve 98% accuracy in record-keeping
