Customer Service Supervisor

Recruiter:

SAFAIR OPERATIONS

Job Ref:

JHB000696/NM

Date posted:

Tuesday, March 28, 2023

Location:

Durban, South Africa

SUMMARY:
Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Supervisor at our King Shaka International Airport. The successful application will report to the Manager: Airports.

POSITION INFO:
RESPONSIBILITIES:

Assisting passengers with ticket sales, bookings and
flight changes;
Dealing with problems such as delays, cancellations etc.;
Explaining processes to customers and provide
assistance where necessary;
Supervision of Ticket Sales staff.

REQUIREMENTS:

Grade 12;
Travel Diploma or Degree will be an advantage;
2-4 years customer service experience;
Excellent communication in English ? speak, read and
write;
Proficient in the use of Microsoft Office (Word, Excel
and Outlook;
Excellent phone etiquette;
No criminal or credit record;
Able and willing to work on weekends, public holidays and flexible hours and shifts as required.

PERSONAL ATTRIBUTES:

Punctual;
Excellent understanding and experience of
delivering great customer service;
High degree of patience and assertiveness;
Conflict resolution skills;
Team player;
Trustworthy, professional and reliable,
including dealing with confidential
information;
Immaculate time keeping;
The ability to work well under pressure;
Good verbal and written communication skills.

APPLICATION GUIDELINE:

Suitable qualified candidates are invited to complete the prescribed form, available on our website:

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