Customer Service Supervisor

Recruiter:

SAFAIR OPERATIONS

Job Ref:

JHB000696/NM

Date posted:

Tuesday, March 28, 2023

Location:

Durban, South Africa

SUMMARY:
Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Supervisor at our King Shaka International Airport. The successful application will report to the Manager: Airports.

POSITION INFO:
RESPONSIBILITIES:

Assisting passengers with ticket sales, bookings and
flight changes;
Dealing with problems such as delays, cancellations etc.;
Explaining processes to customers and provide
assistance where necessary;
Supervision of Ticket Sales staff.

REQUIREMENTS:

Grade 12;
Travel Diploma or Degree will be an advantage;
2-4 years customer service experience;
Excellent communication in English ? speak, read and
write;
Proficient in the use of Microsoft Office (Word, Excel
and Outlook;
Excellent phone etiquette;
No criminal or credit record;
Able and willing to work on weekends, public holidays and flexible hours and shifts as required.

PERSONAL ATTRIBUTES:

Punctual;
Excellent understanding and experience of
delivering great customer service;
High degree of patience and assertiveness;
Conflict resolution skills;
Team player;
Trustworthy, professional and reliable,
including dealing with confidential
information;
Immaculate time keeping;
The ability to work well under pressure;
Good verbal and written communication skills.

APPLICATION GUIDELINE:

Suitable qualified candidates are invited to complete the prescribed form, available on our website:

Similar jobs you might be interested in:

Inbound (Imports) Customer Service Agent
Location: Durban
Salary: R170 000 per month
Our client, an international shipping and logistics company, is looking for your skills and expertise toÂ open, process, manage and prepare costing for all groupage shipments imported on their designated ports.
29 days ago

Outbound Customer Service Agent
Location: Durban
Salary:
Our client, a long-standing market leader in the logistics industry, currently seeks your Exports customer service experience to control and manage the entire file process for their trades.
9 days ago

Junior Site Manager
Location: Pietermaritzburg
Salary:
Join our team as the Junior Site Manager, you will oversee daily operations, lead on-site teams, and ensure smooth coordination of equipment and resources. Youâll be driving both performance and service excellence by managing site success from the ground up!
33 days ago

Service Supervisor
Location: Pinetown
Salary: Market related Monthly
Our client is a specialist in the supply of quality mining, construction and earth moving equipment. A leading distributor of Liebherr and Bell ..
56 days ago

Services Supervisor KZN
Location: Durban
Salary:
Market leader in Southern Africa in the field of Process Control Instrumentation providing world-renowned products.They are looking for a services supervisor - KZN
76 days ago

Retail Media Coordinator
Location: Durban
Salary:
One of South Africa's leading retailers is looking for a Retail Media Coordinator to join their dynamic team based in Umhlanga. This exciting opportunity is perfect for someone who is detail-oriented, reliable, and thrives in a fast-paced retail environment.
1 day ago

Intermediate & Senior Travel Consultants
Location: Durban
Salary: Monthly
Well-known Outbound Travel Company based in Westville, Durban is looking for energetic, well-travelled and passionate Intermediate & Senior Travel Consultants. You will provide world-class service by effectively managing and coordinating the selling and booking of holiday packages to an expanding and dedicated clientele to achieve personal and company sales targets in line with the compan...
1 day ago

Sales
Location: Durban
Salary: Commission Based
Global Direct
1 day ago

Refrigeration Technician
Location: Durban
Salary: 16 000 Monthly
Refrigeration Technician - ,KwaZulu-Natal
2 days ago

Ops Administrator
Location: Durban
Salary:
The Operations Administrator plays a critical role in supporting the daily operations of the facilities management team. This position is responsible for coordinating administrative tasks, maintaining records, and ensuring effective communication between departments and external vendors to facilitate smooth operations.
2 days ago