Customer Service Support Consultant

Recruiter:

Western Cape Recruitment

Job Ref:

CPT000364/CS

Date posted:

Friday, April 24, 2026

Location:

Cape Town, South Africa

SUMMARY:
Reputable Technical Services Provider focusing on utilities management seeking a Customer Service Consultant to join their team.

POSITION INFO:
Our client, who is a leading Technical Services Provider in Cape Town, is seeking a Customer Service and Support Consultant to provide professional support to both internal and external customers. Part of the duties stipulated will include advising and educating customers on the different billing models, handling monthly account queries via telephone, WhatsApp chatbot, and company ticketing system, as well as managing help tickets which includes creating, assigning, escalating, following up, and resolving tickets. You will also be performing administrative duties such as following up of failed communication with customers, updating of customer profiles, reporting, and sending bulk emails and SMSs to customers.
Â
Requirements:
Matric
2 Years of experience in a call centre/customer support environment
Computer literacy with proficiency in MS Outlook, MS Excel, and MS Word
Bilingual with formal business writing and professional communication in both Afrikaans and English
Strong administration, organising, and problem-solving skills
Â
Kindly note that if you have not received any feedback 2 weeks after your application, please consider your application unsuccessful.

Similar jobs you might be interested in:

Customer Service Support Consultant
Location: Cape Town
Salary:
Reputable Technical services Provider focusing on utilities management seeking a customer service consultant to join their team.
1 day ago

Dutch-Speaking Quality Assurance Officer (Customer Service QA)
Location: Cape Town
Salary:
Are you analytical, detail-driven, and passionate about quality?Join our dynamic contact centre team and play a key role in delivering world-class customer experiences ð We are looking for a highly analytical and detail-oriented Dutch-speaking QA Officer to join our team. This role is key to ensuring quality, compliance, and continuous improvement across our international campaign. ð...
1 day ago

Customer Service Specialist
Location: Cape Town
Salary:
2 days ago

Customer Service and Administrative Assistant
Location: Somerset West
Salary:
My client is seeking a proactive and detail-oriented customer service & Administrative Assistant to join their team in Somerset West.This role is ideal for an energetic individual who enjoys a fast-paced environment, multitasking, and taking ownership of both administrative and client-facing responsibilities. The successful candidate will support daily operations while ensuring excellent servi...
8 days ago

Customer Service Consultant
Location: Bellville
Salary:
A rapidly growing and dynamic company in Bellville is seeking to employ a customer service consultant to join their team. As a customer service consultant, you will be responsible for providing excellent service, handling inquiries and resolving issues in a professional manner.
11 days ago

Customer Service Team Leader
Location: Cape Town
Salary: R20 000
Our client, one of the fastest-growing online home retailers in the UK, is seeking an experienced customer service Leader to enhance the team’s capability in handling customer complaints effectively with a customer-first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service.
11 days ago

Customer Service Consultant
Location: Cape Town
Salary: R15000+ depending on experience
customer service consultantLocation: Belville, Cape Town
11 days ago

Customer Service Coordinator
Location: Somerset West
Salary: Monthly
customer services Coordinator Somerset West (Macassar): My client, a leading supplier of premium tyre brands in South Africa, is seeking a customer service Coordinator with an outgoing personality, a pr...
11 days ago

Customer Service Officer (Client Operations)
Location: Somerset West
Salary:
Financial services concern with offices in Somerset West is seeking to employ a customer service Officer in their Client Operations department. The successful candidate will support a team to work efficiently and produce a high service level to clients during the initial on boarding process and subsequent repeat transactions.The focus will be to support the processes and procedures to optimi...
16 days ago

Marketing & Customer Service Co-ordinator
Location: Kraaifontein
Salary: Monthly
Cape Town (Kraaifontein): My client, well-established company in the FMCG sector, is seeking a Marketing & customer service Coordinator to join their dynamic team. This role is ideal for a proactive and detail-oriented individual eager to grow within a fast-paced FMCG environment.
16 days ago