Customer Service Team Leader

Recruiter:

Telebest

Job Ref:

CTO000380/gko

Date posted:

Tuesday, August 17, 2021

Location:

Capetown, South Africa

Salary:

Market

SUMMARY:
Our client in the BPO industry with offices in the Southern Suburbs is seeking to employ suitably qualified Customer Service Team Leaders.

POSITION INFO:

What you’ll need
- Minimum 12 months’ experience as a Team Manager within the BPO industry dealing with offshore clients
- Excellent verbal and written communication, listening, interpersonal, coaching, influencing, organisational, time management, problem solving, decision making and team management skills
- Results focused and committed to the values surrounding outstanding service delivery through effective people management
- Ability to work shifts on rotation
- PC literacy, fast typing and experience using appropriate software and systems
- Proven performance record of accomplishment
- Clear credit, criminal and disciplinary records

What you’ll be doing
- Ensuring that team members perform in line with required ~~sales and~~ customer service performance metrics
- Managing workload in a timely and effective manner
- Analysing customer feedback data
- Pursuing quality and assurance initiatives
- Producing business insights
- Presenting recommendations for improvement
- Motivating and inspiring your team to deliver excellent customer and client satisfaction
- Ensuring financial success of the contact centre by effectively optimising revenue and maximising company profitability through effective customer interactions and the successful delivery of KPIs
- Getting the best out of each individual and creating a positive environment by regularly providing positive praise and recognition of individual and team success
- Encouraging team working and conducting side-by-side coaching

To be considered for this role, please apply urgently with your full CV.

Should you not receive any communication within 5 days, please regard your application as unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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