Customer Service Team Leader (Nightshift)

 

Recruiter:

Callforce Direct

Job Ref:

1745165958

Date posted:

Friday, August 19, 2022

Location:

Cape Town, South Africa


JOB SUMMARY:
-

JOB DESCRIPTION:

At TTEC, we’re all about the Human Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South Africa you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. You'll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC.

Monday - Sunday

3pm to 4am rotational shift

10% night shift allowance

Primary health care benefits after 3 months

What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate’s questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team.

You’ll report to the Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, You’ll

  • Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
  • Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team
  • Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

What You Bring to the Role

  • Grade 12
  • Continuously promote a performance-driven culture and always work towards reaching for amazing
  • Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
  • Consistently mentor and inspire others
  • Customer focused mindset
  • Computer savvy

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Customer Service Executive
Location: Cape Town
Salary:
A well-established company specialising in the high-quality ergonomic furniture space has an exciting opportunity for a customer service Executive to join their team.Having a good aptitude and attitude is a must!Permanent | Start ASAP |Full time office based | Observatory
1 day ago


Spanish Speaking Customer Service Representative
Location: Rondebosch
Salary:
Our client, based in the Southern suburbs is looking for Spanish speaking Consultants passionate about customer services to join their customer success team responsible for supporting drivers and merchants with live deliveries.
14 days ago


Customer Service Agent - (Shipping / Export)
Location: Cape Town
Salary: 10000 Monthly
customer service Agent (Shipping/Export) We are looking for a customer service Agent with 3 years of experience in the shipping/export industry to join our team.
21 days ago


Spanish Customer Service Support
Location: Cape Town
Salary:
Spanish customer service Agents Required to complete a seasonal contract !Are you passionate about delivering exceptional customer service and going the extra mile ?Then we looking for you to be part of a great team !
29 days ago


Italian Customer Service Support
Location: Cape Town
Salary:
Italian customer service Agents Required to complete a seasonal contract !Are you passionate about delivering exceptional customer service and going the extra mile ?Then we looking for you to be part of a great team !
29 days ago


Dutch Customer Service Support
Location: Cape Town
Salary:
Dutch customer service Agents Required to complete a seasonal contract !Are you passionate about delivering exceptional customer service and going the extra mile ?Then we looking for you to be part of a great team !
29 days ago


German Customer Service Support
Location: Cape Town
Salary:
German customer service Agents Required to complete a seasonal contract !Are you passionate about delivering exceptional customer service and going the extra mile ?Then we looking for you to be part of a great team !
29 days ago


Customer Service Assistant
Location: Cape Town
Salary:
29 days ago


Dutch customer Service
Location: Cape Town
Salary:
31 days ago


Customer Service Advisor
Location: Cape Town
Salary:
34 days ago


Create a free job alert for Customer Service Team Leader (Nightshift) in Cape Town

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions