Customer Services Administrator

Recruiter:

Greys Personnel

Job Ref:

DBN001890/ZC

Date posted:

Thursday, May 13, 2021

Location:

eThekwini West (Hillcrest / Hammarsdale), South Africa

Salary:

00

SUMMARY:
Our client has a vacancy for a Customer Services Administrator at their Head Office in Hammersdale Position is available for immediate start. Position is for EE /AA candidate preferably from textile or similar sector.

POSITION INFO:

Minimum Requirements:

Matric
Tertiary qualification in Business/Admin management would be advantageous
Min 2 Years proven work experience in a similar environment.

Key Competencies:

Courteous attitude, team player, logical thinker with strong, lateral problem-solving aptitude
Effective communicator - capable of using various forms of communication
Sense of humour
Adaptable, learner mind-set
Detail orientated

Job Function (including but not limited to):

Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability, and relevant documentation
Liaise with the Converting Department in respect of lead times and capacity
Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders
Capture sales forecast based on input from KAM and other sales team members / distributors / partners
Handling and receiving general customer enquiries or queries
Processing of;

1. Sample requisitions

2. Customer complaints, returns and credit notes

3. Invoices in conjunction with receipt of delivery notes

Assisting new customers with credit applications in conjunction with Finance department
Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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