Customer Services Administrator

SUMMARY:
Our client has a vacancy for a Customer Services Administrator at their Head Office in Hammersdale Position is available for immediate start. Position is for EE /AA candidate preferably from textile or similar sector.

POSITION INFO:

Minimum Requirements:

• Matric
• Tertiary qualification in Business/Admin management would be advantageous
• Min 2 Years proven work experience in a similar environment.

 Key Competencies:

• Courteous attitude, team player, logical thinker with strong, lateral problem-solving aptitude
• Effective communicator - capable of using various forms of communication
• Sense of humour
• Adaptable, learner mind-set
• Detail orientated

Job Function (including but not limited to): 

• Processing of customer orders on XAL and filing signed order confirmations within prescribed timelines
• Acquiring delivery date confirmations from Production whilst maintaining awareness of capacity
• Liaise with warehouse/s and logistics in relation to deliveries, transport, stock updates, stock availability, and relevant documentation
• Liaise with the Converting Department in respect of lead times and capacity
• Ensure that customer orders are dispatched in accordance with terms and conditions of the sale
• Assist and support KAM’s, and Sales Team with administration of Customer enquiries and purchase orders
• Capture sales forecast based on input from KAM and other sales team members / distributors / partners
• Handling and receiving general customer enquiries or queries
• Processing of;

1. Sample requisitions

2. Customer complaints, returns and credit notes

3. Invoices in conjunction with receipt of delivery notes

• Assisting new customers with credit applications in conjunction with Finance department
• Fortnightly review and clean-up of open sales orders to ensure accuracy of sales and finance reports

NB! This job is now closed. You can apply for other jobs by uploading your CV.