Customer Services Agent

Recruiter:

iSON Xperiences

Job Ref:

BPO00152

Date posted:

Thursday, April 15, 2021

Location:

Randburg, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

Customer Service Fixed Term Contract Position

6 month Contracts based in Randburg

To Start 19th April 2021

Working Hours: Mon - Friday 8 - 5

POSITION INFO:
The Role:
Customer Service Fixed Term Contract Position

6 month Contracts based in Randburg

To Start 19th April 2021

Working Hours: Mon - Friday 8 - 5

Main Purpose of Position:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

Main Responsibilities (including but not limited to):

Answering inbound calls timeously.

Be professional and polite at all times.

Listening attentively to customer queries.

Responding to customer queries accurately.

Ensure that quality standards are met.

Familiarize oneself with products and procedures.

Providing relevant information to ensure First Call Resolution.

Effectively resolve queries.

Escalating faults that cannot be concluded on first contact.

Ensuring that customer details are captured accurately.

Perform any adhoc tasks as and when required

Grade 12

Computer Literate

Excellent Communication written skillsÂ

Serious and passionate about customer service and working in a customer service industry

Previous call centre experience

Fluent in English and another South African language

Skills and Experience:
COMPETENCIES:

Customer focus

Ability to build customer loyalty

Conflict management

Excellent communication skills

High level of professionalism and an understanding ethical conduct.

Quality orientation

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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