Customer Services Agent

Recruiter:

iSON Xperiences

Job Ref:

BPO00216

Date posted:

Monday, September 13, 2021

Location:

Randburg, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

Customer Service Agent

6 month contractÂ - Start 1 October2021

Main Purpose of Position:

The Customer Service Agent is responsible to effectively assist customers wi...

POSITION INFO:
The Role:

Customer Service Agent

6 month contractÂ - Start 1 October2021

Main Purpose of Position:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

Main Responsibilities (including but not limited to):

Answering inbound calls timeously.
Be professional and polite at all times.
Listening attentively to customer queries.
Responding to customer queries accurately.
Ensure that quality standards are met.
Familiarize oneself with products and procedures.
Providing relevant information to ensure First Call Resolution.
Effectively resolve queries.
Escalating faults that cannot be concluded on first contact.
Ensuring that customer details are captured accurately.
Perform any adhoc tasks as and when required

Skills and Experience:

Grade 12
Computer Literate
Excellent Communication written skillsÂ
Serious and passionate about customer service and working in a customer service industry
Fluent in English and another South African language

COMPETENCIES:

Customer focus
Ability to build customer loyalty
Conflict management

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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