Customer Services Agent

Recruiter:

iSON Xperiences

Job Ref:

BPO00216

Date posted:

Monday, September 13, 2021

Location:

Randburg, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

Customer Service Agent

6 month contractÂ - Start 1 October2021

Main Purpose of Position:

The Customer Service Agent is responsible to effectively assist customers wi...

POSITION INFO:
The Role:

Customer Service Agent

6 month contractÂ - Start 1 October2021

Main Purpose of Position:

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.

Main Responsibilities (including but not limited to):

Answering inbound calls timeously.
Be professional and polite at all times.
Listening attentively to customer queries.
Responding to customer queries accurately.
Ensure that quality standards are met.
Familiarize oneself with products and procedures.
Providing relevant information to ensure First Call Resolution.
Effectively resolve queries.
Escalating faults that cannot be concluded on first contact.
Ensuring that customer details are captured accurately.
Perform any adhoc tasks as and when required

Skills and Experience:

Grade 12
Computer Literate
Excellent Communication written skillsÂ
Serious and passionate about customer service and working in a customer service industry
Fluent in English and another South African language

COMPETENCIES:

Customer focus
Ability to build customer loyalty
Conflict management

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Call Centre Agent - (AFRIKAANS AND CUSTOMER SERVICES)
Location: Cape Town
Salary: 7500 Monthly
Call centre agent position available for a junior person with experience as a Call centre agent and able to assists Afrikaans speaking enquiries
1 day ago

Customer Services Manager
Location: Cape Town
Salary: R30 000 Monthly
Our client, a leading UK-based online retail eCommerce business specialising in soft furnishings, is seeking an experienced customer services Manager to join their growing team. This is a fantastic work-from-home opportunity for a results-driven leader with a strong eCommerce customer service and remote team management background.
8 days ago

Customer Services Team Leader
Location: Cape Town
Salary:
Our client is seeking an experienced customer Service Leader to enhance the team’s capability in handling customer complaints effectively with a customer first approach. The ideal candidate will possess strong leadership skills, with a background in team management and a proven record of delivering exceptional customer service. While driving continuous improvement based on the feedback recei...
9 days ago

Customer Services Manager
Location: Cape Town
Salary: R30 000
Our client, a leading UK-based online retail eCommerce business specialising in soft furnishings, is seeking an experienced customer services Manager to join their growing team. This is a fantastic work-from-home opportunity for a results-driven leader with a strong eCommerce customer service and remote team management background.
9 days ago

Customer Services Advisor
Location: Durban
Salary: R12 000
Our Client is looking for customer Care Specialist – Student Support to provide high-quality, compassionate support to students across a range of academic and personal concerns. This role ensures a smooth and responsive experience by assisting with inquiries, connecting students to appropriate resources, and advocating for their needs.
11 days ago

CUSTOMER SERVICES / INTERNAL SALES SUPPORT – FLORIDA - R17 000
Location: Johannesburg
Salary: 200000
Permanent position
22 days ago

Customer Services Consultant
Location: Ethekwini West (hillcrest / Hammarsdale)
Salary: 00
Our client is in the food manufacturing business and is looking for a customer friendly candidate to join their dynamic team at their head-office in Cato Ridge as a customer Service Consultant. (CSC).Candidate must be able to speak and understand Afrikaans.Position available immediately
29 days ago

Customer Services Consultant
Location: Work From Home
Salary:
Our client is looking for customer Service agents for an online home shopping campaign who will be responsible for assisting customers with their inquiries, resolving issues, and ensuring a positive shopping experience.
31 days ago

Italian-Speaking Customer Services Representative
Location: Capetown
Salary: Monthly Salary
Location: In office, Cape Town
14 days ago

Senior manager - Digitalization
Location: Johannesburg
Salary:
An exciting opportunity exists for a seasoned and strategic leader with a strong track record in driving digital transformation. The successful candidate will demonstrate the ability to influence and collaborate across all levels of an organization, effectively sharing digital expertise in a constructive and empowering manner. This role will play a key part in shaping and executing digitalization ...
1 day ago

Customer Services Agent

Similar jobs you might be interested in:

Create a free job alert for Customer Services Agent in Randburg