Customer Services Agent ( PLZ)

SUMMARY:
Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Port Elizabeth Airport. 
The successful application will report to the Airport Manager
 

POSITION INFO:
REQUIREMENTS:

- Grade 12;
- Airport experience and ticket sales within an aviation concern;
- Excellent written and verbal command of the English language including proper phone etiquette;
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
- No criminal or credit record;
- Able and willing to work on weekends, public holidays and flexible hours and shifts as required;
- Own transport would be an advantage;
- Valid Covid-19 vaccination card.


RESPONSIBILITIES:

- Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
- Manage flight delays and or cancellations;
- Handle and safeguard of confidential information.


PERSONAL ATTRIBUTES:

- Punctual;
- Excellent understanding of delivering great customer service;
- High degree of patience and assertiveness;
- Conflict resolution skills;
- Trustworthy, professional and reliable, including dealing with confidential information;
- Immaculate time keeping;
- The ability to work well under pressure;
- Practice good time management and willingness to work longer than normal hours including additional shifts,
- Remains focused in order to handle objections;
- Customer focused and service orientated.

APPLICATION GUIDELINE:

• Suitable qualified candidates are invited to complete the prescribed form, available on our website:

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