Customer Services Representative

 

Recruiter:

Pronel Personnel

Job Ref:

1655156795

Date posted:

Tuesday, September 14, 2021

Location:

Durban, South Africa

Salary:

Negotiable


SUMMARY:
-

POSITION INFO:

Our client a leading manufacturing company in the Durban area is recruiting for a Customer Services Representative, to act as the primary point of contact for all day to day customer requirements and co-ordination, from order placement through to receipt of cash, to ensure maximum customer satisfaction.

  • To ensure all details are accurately captured on the company system on a live basis.
  • To proactively identify and support all customer requirements through co-ordination of activities with internal departments.
  • Execution of all export related sales order administrative duties including customer operational requirements.
  • Responsible for accuracy, compliance and submission of export documentation requirements.

Qualifications & experience:

  • 3 year degree / diploma in a commercial field
  • 3 years customer services experience in a petrochemical industry
  • Customer Service or logistics experience with demonstrated skills and knowledge of Export and Domestic transactions and documentary requirements.

Skills & Competencies

  • High levels of numeracy and literacy essential.
  • A self-starter with high standards, capable of acting and working under own initiative.
  • A flexible approach to work activities with a strong commitment to excellent customer service.
  • Good communication skills (written and verbal) at all levels.
  • Excellent inter-personal skills and telephone skills.
  • Strong organisational skills, accuracy and ability to manage multiple and changing priorities.
  • Excellent analytical and problem solving skills
  • Strong IT skills including Microsoft Office packages and ideally practical knowledge of an ERP system (J D Edwards Enterprise 1) and CRM programs.


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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