Customer Services Team Leader (UK Market) - Pinelands, Cape Town – Market Related Salary

SUMMARY:
Are you a natural leader with a passion for exceptional customer care and extensive experience living and working in the UK?

POSITION INFO:
Customer Services Team Leader (UK Market) - Pinelands, Cape Town - Market Related Salary Industry: Renewable Energy & E-Commerce About the Role Are you a natural leader with a passion for exceptional customer care and extensive experience living and working in the UK? We are recruiting for a growing, dynamic team based in Pinelands, Cape Town, servicing a well-established UK-based e-commerce brand. As the Customer Services Team Leader , you will play a hands-on role in delivering top-tier service to a mature UK clientele, while guiding, mentoring, and supporting a small team of Customer Service Advisors. This is a hybrid leadership and operational role in an agile, \"all-hands-on-deck\" environment where every team member contributes to driving brand loyalty and sales growth through excellence. Key Responsibilities Direct Customer Support: Handle customer inquiries via telephone and email regarding deliveries, returns, and online orders. Escalation Management: Act as the main point of contact for complex or difficult customer queries escalated by the advisory team. Team Guidance & Mentorship: Partner with the Operations Manager to train, develop, and coach a team of 3 advisors on handling complex issues. System Operations: Multi-task seamlessly across three concurrent internal software systems. Sales Growth: Foster customer trust and satisfaction to drive retention and support overall business growth. Team Collaboration: Maintain a flexible, hands-on approach to assist with various office functions as needed in a tight-knit team setting. Candidate Requirements (Non-Negotiable) To succeed in this role and seamlessly connect with our target demographic, you must meet the following criteria: UK Experience: Must have physically lived and worked in the UK for a significant period (remote experience with UK clients alone will not qualify). Accent & Communication: Must possess a native or authentic British accent with exceptional verbal and written English communication skills. Customer Service Background: Proven track record in a customer-facing role. Leadership Potential: Prior experience managing, leading, or mentoring others (in any sector or environment) is highly advantageous. Technical Agility: Comfortable navigating multiple computer systems simultaneously. Adaptability: A proactive, \"can-do\" attitude suited for a small, fast-paced team environment. What's on Offer A competitive salary package. A supportive, close-knit team culture in a convenient Pinelands location. The opportunity to shape and develop a growing team. How to Apply: If you meet all the above non-negotiable criteria (including physical UK work experience and a British accent), please submit your updated CV detailing your UK employment history.