Customer Success Manager

SUMMARY:
The Role:

Essential functions:

• Collaborate with Sales to align on outcomes customers expect from their subscription purchase.
• Develop a digital journey to drive outcomes.
• Develop a success plan that includes critical action to ensure expected outcom...
  
  

  POSITION INFO:
  The Role:

  Essential functions:

  • Collaborate with Sales to align on outcomes customers expect from their subscription purchase.
  • Develop a digital journey to drive outcomes.
  • Develop a success plan that includes critical action to ensure expected outcomes.
  • Provide an effective onboarding and ongoing service checks and take appropriate actions
  • Assist customers in adopting subscription and realizing value as quickly as possible
  • Take appropriate action when obstacles to adoption are identified
  • Provide an escalation path when necessary / when the prescribed path does not work
  • Review subscription performance with the customer periodically
  • Look for trends in customer data and provide insights / recommendations
  • Communicate resulting opportunities / leads to sales
  • Partner with account manager to proactively remove friction and ensure timely renewal
  Skills and Experience:

  Essential Qualification: 

  • Matric Certificate

  Preferred Qualification: 

  • Bachelorâ??s degree in Computer Science / Engineering / Business
  • Strategic management 

  Experience required:

  • Knowledge of SaaS
  • Proficient in Microsoft Office Suite, specifically Team, Excel and PowerPoint
  • Project management
  • Fostering teamwork
  • Business knowledge
  • Technical management
  • Communication skills
  • Knowledge of customer service practices
  • Technical aptitude and ability to learn software programs
  • Experience supervising others.
  Other:

  Physical demands:

  • Bending, sitting, lifting, walking and driving

  Travel:

  • Traveling be required (own means of travel required)
  
  
  

   

  NB! This job is now closed. You can apply for other jobs by uploading your CV.

  
  

  ---

   

  New users - Upload your CV

  Existing users - Login here