Customer Success Manager

SUMMARY:
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POSITION INFO:

 Customer Success Manager
(Also known as Software implementation Specialist/ Software onboarding specialist/ Software Migration specialist/ New client onboarding)

Our client is a rapidly growing South African software company specializing in the developing solutions for the property management industry. They are committed to developing the most advanced end-to-end property management ecosystem, enabling seamless migration processes, and providing dedicated training and support services to ensure customer success.

As a Customer Success Manager, you will have the responsibility to manage various stages of their clients' onboarding journey. Successful candidates must be passionate about teaching/helping people. Candidates should be social, patient, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and ensure client successful onboarding. The ideal candidate has a passion for the property management market and technology.

Responsibilities:
• Drive and own the new client onboarding journey
• Develop and foster strong client relationships with ease to properly understand the clients’ business needs and ensure optimal adoption of our software
• Management of data migration from clients’ previous solution
• Online training sessions on our software
• Regular client usage audits and consultation sessions to optimally use our solutions
• Provide support on queries of existing clients, through providing advice, configuration, and guidance where appropriate
• Handle and resolve customer requests and complaints.
• Minimize customer churn by pro-active client consultations
• Improve customer experience through product support in product design and product development.
• Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions

Requirements:
• You’re passionate about great customer experience, making complex things simple, all while improving our clients’ lives in the process
• 3+ years of experience in an account management, customer success or online training in the software industry
• A track record in property management
• Phenomenal interpersonal skills that allows you to easily build new relationships
• Ability to work under pressure
• Tech savvy

Salary: R20k-R30k p.m. (depending on experience)
Location: Somerset West (office-based position) 

NB! This job is now closed. You can apply for other jobs by uploading your CV.