Customer Success Support Engineer - Remote

Recruiter:

Datafin IT Recruitment

Job Ref:

886496404

Date posted:

Thursday, February 19, 2026

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

ENVIRONMENT:

Our client is a fully featured integration and data processing platform built for the connected cloud era, offering a hybrid solution that combines iPaaS, ESB, ETL, API Management, and Big Data capabilities. This role operates within a fast-paced, technology-driven environment where innovation and speed-to-value are paramount. The Customer Success Support Engineer will work at the heart of the post-sale client journey, collaborating with internal technical teams and external clients to ensure seamless platform adoption and ongoing satisfaction. This dynamic setting requires a proactive problem-solver who can navigate complex integrations, manage client expectations, and contribute to continuous improvement in service delivery.

REQUIREMENTS:

Common systems you will interact with

SQL
Salesforce
HubSpot
AMS360
Intercom
SendGrid

Essential experience and skills

A bachelor’s degree in IT or Sciences (BSc, BIS, BEng or BCom)
Experience working with JavaScript/typescript essential.
Experience working with SQL.
Experience working with API integrations.
Experience working with MongoDB (beneficial).
Experience working with front-end frameworks (svelte would be beneficial but
not required)
Knowledge of how Rest and Soap works

ATTRIBUTES:

Able to work adjusted hours to cater for international clients (10am - 19:00pm).
Be able to work independently but collaborate constantly.
Not be afraid of failure, as success comes from trying and pushing boundaries.
Solution oriented and resilient in the face of challenges.
Demonstrate motivation to learn new skills and technologies.
Excellent interpersonal skills, curious, creative, and fun to work with.

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