SUMMARY:
As a Customer Support Administrator, you’ll be the first point of contact for players seeking assistance.
POSITION INFO:
Customer Support Administrator
Work Remotely Supporting a Passionate Community
Customer Service | Remote | R28,000/month | 11:00–21:00 SAST
About Our Client
Our client is a dynamic company focused on enhancing gaming experience through innovative travel-themed mods and content. With a loyal and growing user base, they are known for delivering immersive gameplay enhancements and exceptional customer service. Their mission is to bring creativity and adventure to life while building a strong, supportive community.
The Role: Customer Support Administrator
This role is perfect for someone who enjoys helping others and has a passion for gaming. As a Customer Support Administrator, you’ll be the first point of contact for players seeking assistance. You’ll handle customer queries via email, provide guidance on installation and troubleshooting, and ensure users have a seamless experience with the company’s offerings.
Key Responsibilities
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Respond promptly and professionally to customer emails
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Provide accurate information, support, and troubleshooting assistance
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Maintain a helpful and friendly tone in all communications
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Track inquiries and resolutions to identify trends and improvements
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Collaborate with internal teams to refine customer service processes
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Update FAQs and help docs based on frequent questions
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Share user feedback with management to support product development
About You
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1–2 years’ experience in customer service or administrative roles
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Excellent written communication skills and attention to detail
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Comfortable working independently and managing your own schedule
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Proficient with email, basic office tools, and online support systems
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Patient, empathetic, and solution-focused
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Interest in gaming is a big plus
Ready to support a community of passionate players? Apply now with your CV!
