Customer Support Agent

Recruiter:

Network Recruitment

Job Ref:

NES024146/Nthat

Date posted:

Wednesday, January 14, 2026

Location:

Johannesburg, South Africa

SUMMARY:
We’re looking for a dynamic Customer Support Agent to join a new customer support hub in Johannesburg. If you’re tech-savvy, an excellent communicator, and ready to deliver top-tier service, this is your chance to be part of an exciting new team.

POSITION INFO:
Job & Company Description:
As a Customer Support Agent, you’ll manage incoming customer interactions via calls, emails, and other channels. You’ll provide accurate product information, process orders, and resolve Level 1 (L1) technical queries efficiently. This role is critical to ensuring customer satisfaction and operational excellence in a fast-paced environment.
Education:

NQF Level 4 or equivalent in Electrical, Mechatronics, or related technical field

Job Experience & Skills Required:

Minimum 2 years’ experience in a customer support role
Fully L1 technically ready in EM product range
Strong verbal and written communication skills
Tech-savvy with ERP and Workspace systems knowledge
Ability to multitask and adapt to change
Experience in a technical or industrial environment

Beneficial:

Familiarity with sales order processing systems
Problem-solving and conflict resolution skills

Apply now!
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For more information contact:
Nthato Gumede

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